Assistant Manager, Public Relations & Customer Experience

Hospital Universiti Tunku Abdul Rahman; Kampar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare institution in Kampar, Malaysia, is seeking a proactive Assistant Manager for Public Relations & Customer Care. The role involves overseeing customer experience, managing public relations initiatives, and addressing patient feedback. Candidates should possess a Bachelor’s degree in a relevant field and have 3-5 years of experience in the service industry. Strong communication and problem-solving skills are essential. This role is key in enhancing the hospital’s image and stakeholder relationships.

Qualifications

• Bachelor’s Degree in relevant fields.
• 3–5 years of relevant working experience in healthcare or service industry.
• Strong interpersonal and communication skills.

Responsibilities

• Manage customer care operations and patient feedback.
• Plan and execute public relations activities.
• Ensure timely resolution of complaints.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Complaint handling

Public relations experience

Education

Bachelor’s Degree in Public Relations, Communications, Hospitality Management, Business Administration

Job description

A leading healthcare institution in Kampar, Malaysia, is seeking a proactive Assistant Manager for Public Relations & Customer Care. The role involves overseeing customer experience, managing public relations initiatives, and addressing patient feedback. Candidates should possess a Bachelor’s degree in a relevant field and have 3-5 years of experience in the service industry. Strong communication and problem-solving skills are essential. This role is key in enhancing the hospital’s image and stakeholder relationships.