Assistant Manager, Policy Servicing & Admin Support

Great Eastern; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading insurance company based in Kuala Lumpur is seeking an experienced professional to support their Strategic Initiatives and Administration. The role involves planning and executing initiatives, overseeing administrative tasks, and ensuring regulatory compliance. Candidates should possess a bachelor's degree related to business or insurance and have at least 5 years of experience in the life insurance or financial sector. Strong communication and problem-solving skills are essential. Join a reputable company with a long-standing legacy in the industry.

Qualifications

• Minimum of 5 years in Life Insurance and/or Financial Institutions.
• Sound product knowledge and policy servicing.
• Demonstrate high level of integrity and accountability.

Responsibilities

• Assist in planning and execution of initiatives aligned with goals.
• Monitor progress of initiatives/projects and timelines.
• Ensure compliance with regulatory requirements.

Skills

Good Communication skills

Data Analysis

Project Management

Customer Service

Problem Solving

Education

Bachelor’s degree in business, insurance, or related fields

Tools

MS Office Suite

Job description

About the Job

To support the Strategic Initiatives and Administration functions in managing and collectively driving the key initiatives, while overseeing day-to-day administrative tasks and regulatory reporting to facilitate smooth execution of day-to-day tasks and regulatory reporting.

Responsibilities

• Assist in planning and execution of initiatives aligned with departmental/company goals.
• Monitor the progress of initiatives/projects, timeline and ensure timely implementation.
• Support and oversee daily administrative and regulatory related tasks of the department.
• Ensure compliance with all regulatory requirements by managing the preparation and submission of accurate and timely reports.
• Assist with register, investigate, gather information & provide solution complaint handling for Policy Servicing Administration.
• Support and oversee administrative tasks and department operations.
• Assist in developing and performing the Quality Assurance task and SOP for Policy Servicing escalation and data entry process.
• Any other tasks assigned as and when required due to business needs.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies to understand the risk and better safeguard the company.
• Highlights any potential concerns/risk and proactively shares best risk management practices.

Qualifications

• Preferably bachelor’s degree in business, insurance or any other related fields.
• Experience a minimum of 5 years in Life Insurance and/or Financial Institutions.
• Good Communication skills (verbal & written), Data Analysis, Presentation, Project Management, Interpersonal skills, Problem Solving and Decision-Making skills, Customer Service and Conflict Resolution skills.
• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Sound product knowledge, policy servicing, regulatory and governance.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.
• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/risks to safeguard our company proactively.

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.