Assistant Manager, Policy Administration Department

Berjaya Sompo Insurance Berhad; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

An insurance company in Kuala Lumpur seeks a professional to manage policy issuance and operational management. This role involves overseeing policy processes, participating in transformation projects, and ensuring compliance with regulatory standards. The ideal candidate will have a Bachelor's degree and 4+ years of experience in insurance operations. Strong analytical and communication skills are crucial for success in this position, which also offers opportunities for process improvement and digital transformation.

Qualifications

• Minimum 4 to 6 years of experience in insurance operations or commercial policy issuance.
• Experience supporting transformation or system enhancement projects is an added advantage.

Responsibilities

• Oversee and perform end-to-end commercial policy issuance activities.
• Participate in commercial transformation projects focusing on process optimization.
• Conduct periodic quality checks and provide recommendations for improvement.

Skills

Insurance operations knowledge

Analytical skills

Problem-solving ability

Communication skills

Detail-oriented

Organizational skills

Education

Bachelor’s degree in Business, Insurance, Finance, or related field

Job description

Key Responsibilities

• A. Policy Issuance & Operational Management
  • Oversee and perform end‑to‑end commercial policy issuance activities with accuracy and compliance to guidelines.
  • Ensure timely turnaround of policy documents inclusive of endorsements and renewals.
  • Review submitted cases to ensure completeness, accuracy, and adherence to underwriting and regulatory requirements.
  • Support process investigations and resolve escalations related to policy issuance or system issues.
  • Monitor daily operational performance and provide insights for service improvement.
• B. Transformation & Process Improvement
  • Participate in commercial transformation projects, focusing on process optimization, automation, and digitalization.
  • Analyze current workflows, identify gaps, and propose enhancements to improve efficiency and customer experience.
  • Collaborate with IT, Operations, Underwriting, and Business teams to ensure smooth implementation of system changes.
  • Assist in user acceptance testing (UAT), documentation of business requirements, and validation of system fixes.
  • Track project milestones, follow up with stakeholders, and support reporting to management.
• C. Governance, Compliance & Quality Assurance
  • Ensure all policy issuance activities comply with internal policies, regulatory requirements, and audit standards.
  • Conduct periodic quality checks and provide recommendations for improvement.
  • Maintain accurate records, audit trails, and reporting for governance purposes.

Qualifications

• Bachelor’s degree in Business, Insurance, Finance, or related field.
• Minimum 4 to 6 years of experience in insurance operations or commercial policy issuance.
• Experience supporting transformation or system enhancement projects is an added advantage.

Strong understanding of insurance operations, especially commercial lines, and policy issuance processes.

Experience in process improvement, digital transformation, or operational optimization projects.

Good analytical skills with the ability to interpret data and identify root causes.

Detail-oriented, organised, and able to manage multiple priorities under tight timelines.

Good communication and problem-solving skills.