Assistant Manager, Ops - Payments & Assurance

CIMB; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial institution in Malaysia seeks a professional for compliance review within their operations. Responsibilities include ensuring adherence to policies, analyzing gaps, and communicating effectively with management. The ideal candidate should possess strong analytical skills, experience in risk assessment, and the ability to coach junior staff. Join a dynamic team to enhance compliance standards and streamline investigation processes, while maintaining confidentiality throughout.

Qualifications

• Strong analytical skills to perform compliance reviews and identify gaps.
• Ability to communicate effectively with senior management and stakeholders.
• Experience in coaching and supervising junior staff.

Responsibilities

• Ensure compliance with policies and procedures.
• Address issues arising from the review process.
• Provide written explanations of methodology and analysis.
• Escalate identified risks and potential gaps.
• Coach and supervise junior team members.

Skills

Compliance analysis

Risk assessment

Stakeholder communication

Coaching and supervision

Job description

Perform an enhanced and robust review of completed / released transactions and alerts, as applicable, for CIMB Group Operations to ensure compliance with CIMB Group Compliance Policies and Procedures, CIMB Groups Operations Standard Operating Procedure, as applicable, for any gaps in regulatory compliance.

The responsibilities include:

• Ensure that all methodology set were followed guided by the standard operating procedure and operation manual.
• To address all issues or gaps arising from the review to the management.
• Provide written explanations of approach and analysis that supports the conclusions and observations from the review.
• Escalate identified risks and areas in terms of methodology and processes.
• Innovate and generate new ideas to improve methodology of analysis.
• Document solutions and results in a simple comprehensive way to analyse in a formal documentation.
• Coach and supervise juniors /peers, give directions, ensure the quality of analysis and work done and raise the standard of juniors to the next level of excellence, where applicable.
• To work closely with stakeholders to streamline and discuss case investigation and provide meaningful feedback to facilitate them in carrying out their primary responsibilities relating to key controls, where necessary.
• Effectively communicate with Head GO, Payments Quality Assurance to ensure the fluid sharing of information and feedback across team members.
• Maintain the highest level of confidentiality throughout the quality assurance process, by disclosing only pertinent information to key stakeholders.
• To undertake any other duties as assigned by the Head GO, Payments Quality Assurance.