Assistant Manager, Operations In-Flight Services

Malaysia Airlines; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading airline company in Kuala Lumpur is seeking an Assistant Manager, Operations to lead cabin crew operations. This role requires oversight of performance, compliance with operational policies, and collaboration with teams to enhance efficiency. Ideal candidates have at least 7 years of experience and strong analytical and communication skills. The role fosters a positive team culture and involves performance management and operational excellence.

Qualifications

• Minimum 7 years of working experience in a relevant field.
• Demonstrated expertise in evaluating operational processes and implementing improvements.
• Strong analytical skills to interpret data and generate actionable insights.

Responsibilities

• Lead and supervise cabin crew operations according to standards and regulations.
• Conduct investigations and manage performance issues within the crew.
• Foster a high-performance work culture and manage team dynamics.

Skills

High interpersonal skill

Analytical skill

Communication skills

Education

Bachelor’s degree in business administration or related field

Degree or D2 rank in customer service-related industries

Diploma with 10 years of working experience

Tools

Microsoft Office

Job description

Overview

Assistant Manager, Operations

Report To: Manager Cabin Crew, In-Flight Services

Position Summary

To lead and supervise cabin crew operations in alignment with company standards, regulatory requirements, and customer service excellence. This role requires a balance of operational oversight, performance management, coaching, and alignment with corporate values. This position involves collaborating with multiple teams to establish, monitor, and enhance performance metrics, processes, and standards to drive operational excellence.

Key Accountability

• To plan, develop, implement, and ensure compliance of cabin crew with all operational policies, safety procedures, grooming standards, and regulatory requirements.
• To conduct investigations, provide feedback and recommend corrective actions on performance or misconduct issues.
• Oversee the reinstatement process for crew returning from maternity, long-term medical leave, no-pay leave, etc.
• Lead performance management and talent development initiatives, including regular feedback, coaching, and support for learning plans.
• Foster a positive and high-performance work culture through proactive engagement and communication.
• Lead improvement projects to enhance operational agility and cost-effectiveness.
• Assist in planning and executing department initiatives aligned with company strategy and operational goals.
• Build a positive team environment by addressing crew concerns, promoting teamwork, and managing generational dynamics within the workforce.
• Perform other duties as assigned by the Senior Manager Cabin Crew, In-Flight Services.

Qualification & Working Experience

• Degree or alternatively a D2 rank in the field of customer service-related industries.
• Bachelor’s degree in business administration, Management, or a related field (Master's degree preferred) with minimum 7 years of working experience.
• Diploma in any field of study with 10 years of working experience.

Areas of Experience

• High interpersonal skill, resourceful, dynamic with good communication skill (verbal & writing skills) and good analytical skill. Familiar with Microsoft Office.
• Demonstrated expertise in evaluating existing operational processes, identifying inefficiencies, and implementing improvements to streamline workflows and enhance efficiency.
• Strong analytical skills with the ability to interpret data, identify trends and patterns, and generate actionable insights to drive performance improvements and decision-making.

Personality Traits

• Detail-oriented
• Analytical
• Problem-Solving
• Ethical