Assistant Manager Network & Security (Contract)

Telekom Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur seeks a responsible individual to monitor and respond to network and security incidents. The ideal candidate will hold a relevant degree, have certifications like CCNA and CompTIA Security+, and possess 1-2 years of NOC experience. This role emphasizes documentation, collaboration, and staying informed about industry best practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• ITIL, CCNA, CompTIA Network+, CompTIA Security+.
• Minimum of 1-2 years of relevant experience in NOC.

Responsibilities

• Monitor network traffic, system logs, and security alerts.
• Assess severity of incidents and escalate critical issues.
• Respond to alerts generated by monitoring tools.
• Maintain detailed records of incidents.
• Collaborate with senior analysts and network engineers.
• Perform initial troubleshooting for network issues.
• Stay updated on new threats and best practices.
• Ensure compliance with policies and regulations.

Job description

ABOUT THE JOB

This role is responsible for ensuring continuous monitoring, management, and response to network and security incidents within the client’s infrastructure.

KEY RESPONSIBILITIES

1. Monitoring: Keep a close eye on network traffic, system logs, and security alerts to identify potential threats or performance issues.
2. Incident Triage: Quickly assess the severity of incidents and escalate critical issues to higher-level teams or management for further action.
3. Alert Response: Respond to alerts generated by monitoring tools, investigating the root cause of the issue and taking appropriate steps to mitigate the impact.
4. Documentation: Maintain detailed records of incidents, including the steps taken to resolve them, for future reference and analysis.
5. Collaboration: Work closely with senior analysts, network engineers, and other teams to coordinate incident response efforts and share information effectively.
6. Basic Troubleshooting: Perform initial troubleshooting steps to diagnose and resolve common network and security issues, escalating complex problems as needed.
7. Continuous Learning: Stay informed about new threats, vulnerabilities, and best practices in network and security operations through training and self-study.
8. Compliance: Ensure that all network and security operations comply with relevant policies, regulations, and industry standards

CANDIDATE MUST HAVE

• Bachelor's degree in Computer Science, Information Technology, or a related field
• ITIL,CCNA, CompTIA Network+ , CompTIA Security+
• Minimum of 1-2 years of relevant experience in NOC

WE VALUE

• Monitoring Tools: Experience in using monitoring tools and software to oversee network traffic, system logs, and security alerts.
• Incident Response: Familiarity with incident response procedures, including assessing the severity of incidents, escalating critical issues, and following predefined protocols for resolution.
• Alert Triage: Ability to prioritize alerts based on severity and impact, distinguishing between false alarms and genuine security threats.
• Basic Troubleshooting: Proficiency in performing initial troubleshooting steps to diagnose and resolve common network and security issues, such as connectivity problems or malware infections.
• Documentation: Skill in maintaining accurate records of incidents, including the actions taken to resolve them, for future reference and analysis.
• Collaboration: Experience working collaboratively with senior analysts, network engineers, and other teams to coordinate incident response efforts and share information effectively.

LOCATION

• TM Annexe 2, Telekom Malaysia Berhad, Jalan Pantai Baharu, Kuala Lumpur.