Assistant Manager - IT

KLN Logistics (M) Sdn Bhd; Johor Bahru; On-site; MYR 75,000 - 100,000; Full time

Job summary

A logistics company located in Johor Bahru, Malaysia is seeking an IT Manager to oversee and enhance enterprise IT operations. The role includes managing infrastructure, supervising technical teams, and developing IT policies. Candidates must have a Bachelor's degree in a related field and at least 3 years of relevant experience. Proficiency in both English and Mandarin is essential for communication with China-based teams. This position offers an opportunity to shape IT strategies within a dynamic organization.

Qualifications

• Minimum of 3 years’ experience in IT project management and infrastructure management.
• Ability to communicate effectively with China-based teams.
• Experience in developing IT policies and procedures.

Responsibilities

• Plan and evaluate enterprise IT operations.
• Manage IT infrastructure ensuring cost efficiency and security.
• Recruit and supervise IT operations team.
• Develop and maintain IT policies in line with standards.
• Conduct regular health checks of IT systems.

Skills

IT project management

IT strategy development

KPI development

Infrastructure management

Disaster recovery planning

Fluency in English and Mandarin

Education

Bachelor’s degree in Computer Engineering, Computer Science or related field

Job description

Plan, organize, direct, and evaluate enterprise IT and information systems operations.

Define IT requirements aligned with business operations, strategic direction, and technology availability.

Select and manage IT infrastructure including servers, networks, hardware, and software, ensuring cost efficiency, security, and system availability.

Develop, implement, and maintain IT policies, procedures, and documentation in alignment with corporate and industry standards.

Recruit, train, supervise, and evaluate IT operations, technical, and helpdesk teams.

Prepare and manage annual IT CAPEX and OPEX budgets.

Collaborate with department heads to gather system requirements, define specifications, costs, and timelines.

Plan, execute, and report on IT projects, milestones, and performance to senior management.

Maintain accurate inventory of IT assets and resources.

Manage vendor relationships, including contract renewals, cost negotiations, and service performance reviews.

Deliver regular IT performance and status reports to management.

Systems Availability, Infrastructure & Security

• Ensure high availability, reliability, and accessibility of all IT systems and network services.
• Conduct regular health checks of servers, databases, and network infrastructure.
• Implement and monitor system backups and disaster recovery plans; conduct DR testing as required.
• Monitor IT KPIs, system performance, and infrastructure maintenance activities.
• Troubleshoot hardware, software, and network issues.
• Enforce compliance with IT processes, standard operating procedures, information security policies, and service-level agreements.

Operations & Technical Support

• Provide second-level technical support and escalation handling for IT issues.
• Manage user access, Active Directory, IP address allocation, and security credentials.
• Install, configure, and maintain servers, workstations, mobile devices, applications, and peripherals.
• Conduct user orientation and provide technical training to IT staff.
• Research and evaluate new IT technologies, services, and solutions.
• Manage IT asset lifecycle, including procurement, maintenance, and secure disposal.

Job Requirement

• Bachelor’s degree in Computer Engineering, Computer Science, or related field.
• Minimum of 3 years’ experience in IT project management, IT strategy and KPI development, infrastructure and end-user management, IT policies and procedures, and disaster recovery planning.
• Fluent in English and Mandarin, with ability to communicate effectively with China-based teams and counterparts.