Assistant Manager, Information Technology Management

AIA Hong Kong; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading insurance and financial services provider in Kuala Lumpur is seeking a skilled individual for IT asset management. This role involves overseeing hardware lifecycle management and ensuring software compliance while providing Level 2 support for end-user computing issues. Ideal candidates will possess strong knowledge of IT asset processes and experience with support duties. Join us to help shape a better tomorrow at AIA Digital+.

Qualifications

• Strong knowledge in IT asset management and procurement processes.
• Experience in hardware and software license management.
• Ability to provide Level 2 end-user support for computing issues.

Responsibilities

• Lead and optimize IT asset management processes.
• Oversee lifecycle management of IT hardware assets.
• Track software licenses for compliance with policies.
• Act as Level 2 support for end-user computing issues.

Job description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Asset Management & End User Computing (EUC): To lead and optimize IT asset management, and procurement processes while ensuring compliance, security, and high-quality end-user support. The role also focuses on developing team capabilities and driving continuous service improvement across the organization.

Hardware Asset Management (HAM):

• Oversee lifecycle management of IT hardware assets including laptops, desktops, and peripherals.
• Ensure timely onboarding and refresh of hardware assets, avoiding shortages and minimizing warranty expiry gaps.
• Monitor leasing schedules and ensure timely return of leased assets to avoid unnecessary charges.
• Maintain accurate inventory records in SNOW or equivalent asset management systems.
• Coordinate with vendors and internal teams for procurement, delivery, and disposal of hardware assets.

Software Asset Management (SAM):

• Track and manage software licenses to ensure compliance with entitlement and usage policies.
• Conduct regular audits and cleanup of software installations, focusing on key publishers as defined by the group SAM team.
• Ensure 100% compliance for new software installations and maintain SAM compliance, this include monitor and remediate EOL / EOS software within the entity.
• Collaborate with procurement and licensing teams to manage renewals and entitlements.
• Provide management reporting on asset utilization, renewals and compliance status.

L2 End User Computing (EUC) Support

• Act as Level 2 support for end-user computing issues across various projects and BAU operations.
• Provide remote and onsite support for operating systems, standard applications, and hardware drivers.
• Facilitates application and software releases and drives group initiatives in collaboration for AIA Digital+ Malaysia
• Support security remediation activities including patching (via SCCM or manual), vulnerability management, and endpoint protection (e.g., BitLocker, Zscaler, Crowdstrike).
• Participate in cross-departmental meetings, training, and security compliance reviews.
• Monitor alerts and notifications, and escalate issues as needed to ensure timely resolution.

Build a career with us as we help our customers and the community live healthier, longer, better lives.