Assistant Manager, Housekeeping

ONYX Hospitality Group; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company based in Penang, Malaysia, is seeking qualified candidates for a role focused on ensuring guest satisfaction and maintaining high housekeeping standards. The ideal applicant will possess a diploma in Hospitality Management, strong communication skills, and proficiency with Opera/Micros systems. Responsibilities include overseeing room inspections, managing inventory, and addressing guest requests with professionalism. Only candidates eligible to work in Malaysia will be considered.

Qualifications

• Minimum diploma in Hospitality management or equivalent.
• Proficient with Opera/Micros system.
• Excellent communication skills in English (verbal and written).
• Strong organizational skills.
• Interpersonal and leadership skills with attention to detail.
• Ability to maintain a professional appearance.

Responsibilities

• Ensure all guest requests and complaints are handled appropriately.
• Implement opening and closing duties according to standards.
• Conduct Quality Room/Laundry/Public Areas inspections.
• Maintain proper par stock of inventory items.
• Coordinates with Front Desk regarding room status.
• Respond to special requests from guests such as extra bed.

Job description

Responsibilities

• Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
• Ensures all opening and closing duties are implemented in accordance with established standards.
• Follows up on work and maintains logbook.
• Knows and strictly follows all established cleaning procedures.
• Prepares all Team Leaders – Room/Laundry/Public Area assignment sheet.
• Reports monthly chemical consumption.
• Monthly Guest Supplies and Amenities usage.
• Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards.
• Conducts Quality Room/Laundry/Public Areas inspections.
• Maintains proper par stock of inventory items.
• Reports all maintenance deficiencies immediately.
• Coordinates with Front Desk concerning room status and others.
• Ensures key procedures: DND (Do Not Disturb)/ Double Locked.
• Updates room status in Opera or hotel’s PMS.
• Conducts linen inventory in pantry.
• Responds to special requests from guests such as extra bed or baby cot.
• Assists with making up rooms and turndown service.
• Coordinates pantry and trolley set‑up.
• Knows step‑by‑step procedure of wardrobe and linen exchange.
• Checks condition of all uniforms and linen; repairs/discards damaged items.
• Ensures stock for uniforms and linen is adequate.
• Ensures regular maintenance of the sewing machine.
• Baby Sitting
• Room Discrepancy
• Room Safety Deposit Box
• Loan Item
• Pest Control

Qualifications

• Minimum diploma in Hospitality management or equivalent.
• Must be proficient with Opera/Micros system.
• Excellent communication skills in English (verbal and written).
• Excellent organization.
• Interpersonal and leadership skills required along with displaying excellent attention to detail.
• Ability to observe business etiquette and maintain a professional appearance.

Send your CV to: **************@amari.com

Positions are opened to all local and permanent residence of Malaysia only.

Only shortlisted candidates will be contacted.

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