Assistant Manager - Customer Service

PERSOL; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading service provider in Malaysia is seeking a Customer Service Assistant Manager to oversee the customer support operations for tyre dealers. This role involves managing order processing, coordinating deliveries, and addressing customer queries and complaints efficiently. The ideal candidate will ensure smooth operations from order receipt to final delivery, aiming to provide high-quality service to customers in the automotive sector. Strong communication and organizational skills are essential for success in this position.

Responsibilities

• Support and supervise customer service functions for tyre dealers.
• Ensure efficient order processing and logistics coordination.
• Handle customer enquiries and complaints effectively.

Job description

Overview

Responsible for supporting and supervising the customer (tyre dealers/suppliers) service function. This role ensures efficient order processing, timely coordination with operations, logistics and sales team, effective handling of customer enquiries and complaints, and the delivery of high-quality service to tyre dealers and trade customers.

In short, this role is responsible for ensuring smooth operations from order receipt through dispatch and final delivery.

Supplier

↑ (pricing, purchasing terms, and purchasing decisions)

Purchaser

↑↓ (information sharing on inventory, delivery schedules, and quantities)

Customer Service Assistant Manager (this position)

↑↓ (order processing, delivery coordination, complaint handling, and overall coordination)