Assistant Manager, Client Engagement, Puchong

HSBC; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial institution in Kuala Lumpur seeks an Assistant Manager for Client Engagement. The role involves achieving performance goals, building a high-performance sales culture, and managing customer relationships. Candidates should have 3-5 years in banking sales, excellent communication skills, and a self-driven attitude. The position allows for opportunities in a diverse environment and focuses on enhancing customer experiences while adhering to company values.

Qualifications

• Minimum 3 to 5 years of experience in banking sales or customer acquisition.
• Excellent interpersonal skills with the ability to communicate effectively at all levels.
• Self-driven and results-focused with the ability to work independently.

Responsibilities

• Achieve performance expectations to grow affluent segments customers.
• Build a high-performance sales culture and execute tactical action plans.
• Accelerate business growth by fostering relationships with high-potential customers.

Skills

Banking sales experience

Customer acquisition

Interpersonal skills

Problem-solving

Sales planning execution

Job description

Assistant Manager, Client Engagement, Puchong

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day‑to‑day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world‑class wealth management through best‑in‑class, mobile‑first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking an experienced professional to join this team in the role of Assistant Manager, Client Engagement, Puchong.

Responsibilities

• Achieve performance expectations and contribute towards the mobile sales’ business and bottom line, in line with the IWPB strategic direction.
• Build a high‑performance sales culture and execute tactical action plans & source potential clients for new business opportunities to grow affluent segments customers.
• Accelerate business growth and enhance customer experience by conducting impactful client presentations and fostering relationships with high‑potential customers.
• Handle escalated customer complaints with timely and professional resolution.
• Deliver fair outcomes for our customers and maintain personal conduct that is in line with HSBC values and code of conduct.
• Develop and maintain positive working relationships with internal teams, branch staff and external stakeholders to support business objectives.
• Act as a bridge between frontline staff, management and cross‑functional departments to ensure smooth execution and alignment with the Bank’s direction.
• Drive Equality, Diversity, and Inclusion within all relationships to create an inclusive environment for both colleagues and customers.
• Ensure 100% completion of mandatory training within deadlines.
• Responsible for creating a positive staff morale, motivation and actively managing the performance of the sales team.
• Safeguard the Bank from loss and protect the Bank’s reputation.
• Understand and adhere to regulations and regulatory guidance that apply to my role, promptly reporting any breaches in accordance with local procedures.
• Maintain sufficient and effective processes and controls by identifying and mitigating risks and ensuring timely escalation and resolution of all control issues and reputation risks.
• Ensure adherence to applicable Global, regional and country standards and policies.
• Deliver fair outcomes for customers and support the orderly and transparent operation of financial markets.

Qualifications

• Minimum 3 to 5 years of experience in banking sales or customer acquisition with team lead experience preferred.
• Excellent interpersonal skills with the ability to communicate effectively at all levels of the organization.
• Proven ability to execute tactical sales plans and strong problem‑solving skills.
• Able to work independently, self‑driven and results‑focused.
• Highly motivated and flexible in working across complex cross‑functional work structures within the bank and externally with regulators, business partners and industry committees.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad