Assistant Manager - Change Management

Great Eastern; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance and financial services company is seeking a Change Manager in Cyberjaya, Malaysia. The individual will manage change activities, ensuring compliance with ITIL standards, assess Requests for Change (RFCs), and lead initiatives to enhance process maturity. The ideal candidate has a strong background in IT service delivery, familiarity with application deployment, and must possess good analytical and communication skills. A proactive mindset and ITIL certification are preferred.

Qualifications

• Minimum 3 years in IT service delivery or related roles.
• Strong understanding of ITIL Service Management principles.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Manage the full Change Management lifecycle in alignment with ITIL standards.
• Chair and coordinate Change Approval Committees.
• Track and report key metrics related to Change Management.

Skills

Change Management

ITIL Service Management principles

Analytical skills

Interpersonal and communication skills

Education

ITIL Certification

Tools

Wintel

AS400

UNIX

Programming experience

Job description

Role Overview

Plays a crucial role in managing all change activities of the Organization, governing and ensuring are change pre-requisites have been complied before any change is to be implemented. Responsible for minimizing incidents resulting from changes and driving continuous service improvement within the domain.

Manage the full Change Management lifecycle in alignment with ITIL standards.

Review, assess, and authorize Requests for Change (RFCs), ensuring completeness and accurate impact analysis.

Chair and coordinate internal Change Approval Committee (CAC), Emergency Change Approval Committee (eCAC), and Implementation Review (IR).

Prepare agendas, circulate change requests, and engage stakeholders for effective decision-making.

Identify risks and issues, recommend mitigation strategies, and ensure adherence to established policies and procedures.

Define, maintain, and monitor compliance with Change Management standards.

Communicate process updates and changes to stakeholders regularly.

Track and report key metrics (e.g., success rates, failed changes) and identify improvement opportunities.

Ensure timely processing of source control requests and movement of application code from development/UAT to production.

Maintain centralized documentation and system configuration records for audits and yearly reviews.

Lead initiatives to enhance process maturity and drive continuous improvement.

Qualifications

Minimum 3 years in IT service delivery or related roles.

Strong understanding of ITIL Service Management principles (e.g., Change Management, Continuous Service Improvement).

Familiarity with digitalization and automation of application deployment workflows.

Exposure to Wintel, AS400, and UNIX operating systems (advantageous).

Programming experience (added advantage).

ITIL Certification preferred.

Strong analytical skills with attention to detail.

Ability to thrive in a fast-paced environment.

Excellent interpersonal, communication, and writing skills in English.

Professional and tactful under pressure.

High integrity, accountability, and team-oriented mindset.

Proactive in driving improvements and embracing change.

Core Values

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.