Assistant Key Account Manager

Oculus Private Limited; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading vision care company based in Malaysia seeks an Assistant Key Account Manager to drive sales and growth of major key accounts. This role involves coordinating product deliveries, managing relationships with key customers, and preparing sales reports. Candidates should possess 2-3 years of sales experience, ideally in the optical or pharmaceutical sectors, along with strong communication and customer service skills. The position requires independent travel and collaboration with cross-functional teams.

Qualifications

• Minimum 2–3 years of experience in sales, preferably in optical, pharmaceutical, or FMCG sectors.
• Strong communication, presentation, and analytical skills.
• Willingness to travel and work independently.

Responsibilities

• Coordinate with Key Accounts to ensure timely product deliveries.
• Manage and grow relationships with high-value Key Accounts.
• Prepare and submit weekly sales and collection reports.

Skills

Sales experience

Customer service mindset

Communication skills

Analytical skills

Education

Diploma / Degree in any field

Job description

The Assistant Key Account Manager is responsible for sales, development and growth of major key accounts in alignment with company sales processes, plans and objectives. This role is to promote and sell our range of vision care products, including contact lenses, lens care solutions and other eye health related services in Key Account (KA) channel to be based in Malaysia. The candidate will work together with the Head of Sales and Commercial Operations to develop Joint Business Plan (JBP) and Business Review (BR) to drive category and business growth with the key account customers. This role needs strong interpersonal skills, a passion for customer service, and experience in field sales or the optical industry.

Key Responsibilities

Sales Strategy & Execution

Coordinate with Key Accounts (both HQ and outlets) to ensure timely product deliveries, monitor product stock levels, and gather client order forecasts.

Help identify and up-sell additional products or services (e.g., toric, multifocal lenses, lens care solutions, RGP and any other potential products)

Support product demonstrations, workshops, and training for eye-care professionals, focusing on fitting procedures, material selection, care instructions, and troubleshooting.

Compile and analyze sales performance data, account metrics, and market trends to support strategic planning

Prepare client-specific and internal reports to identify opportunities and document progress.

Customer Partnership Management

Manage and grow relationships with high-value and potential Key Account customers for long-term partnership and growth.

Ensure timely follow-up, product training, and after-sales support.

Monitor customers satisfaction and resolve escalated issues.

Cross-Functional Collaboration

Work closely with marketing (e.g., promotional materials, product campaigns) and logistics (supply and inventory management).

Liaise with regulatory and quality assurance teams regarding product labelling, registration, and professional guidelines.

Reporting & Coordination

Timely submission on Sales Reports and feedback to Superiors on trade information.

Prepare and submit weekly sales and collection reports.

Coordinate with internal teams for order fulfilment and logistics.

Participate in trade shows, exhibitions, and promotional events.

Work closely with superior on sales forecasts and reports on weekly, monthly and long-term basis

Qualifications & Requirements

Diploma / Degree in any field.

Minimum 2–3 years of experience in sales, preferably in optical, pharmaceutical, or FMCG sectors

Strong communication, presentation and analytical skills

Work with cross-functional teams

Willingness to travel and work independently

Strong customer service mindset and ability to build trust with key account owner, top level management, eyecare professionals and other outlet frontliners