Assistant Guest Experience Manager - Park Hyatt Kuala Lumpur

Hyatt Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prestigious hotel in Kuala Lumpur is seeking an Entry Level Manager for Guest Service Operations. In this role, you will enhance the guest experience by managing guest relations and coordinating special requests. Ideal candidates will hold a degree in hospitality and have previous experience in hotel management. The position demands strong interpersonal skills and the ability to adapt to changing needs. This full-time role offers an opportunity to grow within a leading hotel brand.

Qualifications

• Must be a Malaysian citizen or permanent resident due to work permit restrictions.
• Experience in guest experience management or front office management in hotels is preferred.
• Ability to adapt to changing guest demands and operational priorities.

Responsibilities

• Assist in the efficient running of the department.
• Manage guest relations and coordinate special requests.
• Implement strategies to enhance the overall guest experience.

Skills

Interpersonal skills

Problem-solving skills

Attention to detail

Computer proficiency

Education

University degree or diploma in hospitality

Job description

Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning from this has been that persistence and calculated risks pay off.

Park Hyatt Kuala Lumpur

Position: Guest Service Operations - Entry Level Manager

Type: Full-time

Location: Kuala Lumpur, Malaysia

Summary

You will be responsible for assisting in the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, while meeting associate, guest, and owner expectations. The Assistant Guest Experience Manager's responsibilities include managing guest relations, coordinating special requests, resolving issues, and implementing strategies to enhance the overall guest experience. This role collaborates with various hotel departments to deliver personalized service, anticipate guest needs, and exceed expectations.

Qualifications

• Only open to Malaysian Citizens and Permanent Residents of Malaysia due to work permit restrictions.
• Ideally hold a university degree or diploma in hospitality or hotel management.
• Experience as a guest experience manager or assistant front office manager in the hotel industry is preferred.
• Passionate about delivering exceptional guest experiences and committed to exceeding expectations with personalized service and attention to detail.
• Ability to adapt to changing guest demands, operational priorities, and business needs, demonstrating flexibility and resilience.
• Strong interpersonal, problem-solving skills, attention to detail, and computer proficiency are essential.