Assistant Fraud & Risk Specialist (Account & Content Integrity)

TDCX; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading BPO company in Kuala Lumpur is looking for candidates who can review and analyze complex situations related to fraudulent activities. Applicants should possess at least a bachelor's degree, with excellent communication and analytical skills. The company offers attractive remuneration, comprehensive coverage, and flexible working arrangements. This role involves training new agents and collaborating with stakeholders to improve processes, making it a great opportunity for both experienced professionals and fresh graduates.

Benefits

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Career growth opportunities

Qualifications

• Preferably with 1 year of relevant experience, fresh graduates are encouraged to apply.
• Ability to work independently and prioritize efficiently.
• Strong organizational skills essential.

Responsibilities

• Review and analyze complex situations to mitigate fraudulent activities.
• Train and mentor new agents with tailored upskilling plans.
• Work with stakeholders to report trends and system weaknesses.

Skills

Problem-solving

Critical thinking

Analytical skills

Communication skills

Investigative ability

Education

Bachelor's degree

Job description

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Review and analyze complex situations, pattern of fraudulent and suspicious trends, measuring impact of those trends in order to find solutions of mitigating and preventing fraudulent activities.
• Documents investigations comprehensively and maintain high levels of confidentiality while conducting investigations.
• Train and mentor newly hired agents, creating individual upskilling plans for them, ensuring to create appropriate training materials.
• Analyze fraud pattern, create models and update existing ones to tackle ever changing fraud vectors.
• Provide solutions that will help mitigate and prevent fraudulent activities.
• Work with stakeholders to report trend and system loopholes and initiates enhancement, preventive measures.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a bachelor's degree and above in any field.
• Preferably with 1 year of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
• Possesses excellent problem-solving, critical thinking, and analytical skills as well as being able to work independently and prioritize efficiently.
• Demonstrates strong investigative ability, internet research, organizational and analytical skills.
• Ability to work and multi-task in a fast-paced and rapidly changing environment.
• Ability to work with a flexible schedule and on shifts as required.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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