Assistant Executive, Communication and Postal Regulation

Malaysian Communications and Multimedia Commission; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A government regulatory agency is seeking a Communications Executive in Cyberjaya. The role involves performing secretarial and administrative tasks, managing correspondence, and supporting data verification and complaint handling. Candidates must possess at least a diploma and demonstrate strong communication and clerical skills. This permanent position also requires teamwork and a consumer-centric attitude. Applicants should be open to adapting to changes in job responsibilities.

Qualifications

• Minimum experience in any field is required.
• Candidate must be willing to work in Cyberjaya.
• Ability to adapt to job description changes.

Responsibilities

• Perform secretarial and administrative work.
• Update departmental calendars and manage appointments.
• Assist in data verification and complaint handling.
• Handle petty cash claims and arrange accommodations.

Skills

Communications: writing and verbal

Human Relationship/People skills

Clerical and administrative skills

Consumer centric

Attention to details

Teamwork

Education

Diploma from reputable university

Tools

Microsoft Office

Job description

Overview

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Market surveillance and analyze the compliance level of Licensees under the Telecommunications Sector, to ensure the protection of consumers and ensure that Service Providers deal with consumers as per Section 188 of CMA98 and General Consumer Code (GCC), assist in monitoring the compliance of key regulatory instruments such as Prepaid and postpaid Registration Guidelines and MS for Quality of Service. Conduct nationwide audits, facilitate Dealer and Agent performance, and ensure accurate data entry for the National Registration Department, and to nurture relationship between agencies and external collaboration as and when required. In ensuring the long-term benefits of end users, MCMC is also responsible to promote industry responsiveness to consumer requirements, improve consumer confidence in service quality, choices, and affordability of services.

Job Responsibilities

• To perform secretarial and administrative work including management of incoming & outgoing correspondence, ensure proper recording, documentation and distribution of memo, letters etc;
• Compile and update the status of action taken on the correspondences and submit them to the Head Division secretary on a weekly basis;
• Update the Head of Department (HOD) and departmental staff calendars, manage appointments, and provide support in coordinating meetings with external telecommunications providers and government agencies;
• Assist in prepaid and postpaid registration data verification corresponding, reporting and documentation as well as liaising with Network Security Department for cloud storage for data uploads from SPs;
• Assist in Complaint handling issues, particularly related to IMEI Operation, check status of IMEI and process request for blocking of IMEI by liaising with telcos;
• Assist in the audit process of data submitted for verification processes in the prepaid registration;
• Assist in the operational matters of industry capacity building and development by coordinating and organising engagement programmes for internal and external stakeholders. Key initiatives include various state-level campaigns and other strategic outreach activities;
• Handle petty cash claims for departmental usage and keep track of the records, receipts etc;
• Assist in arranging flight and hotel accommodation and follow up with Finance Division, International Affairs Division and Procurement Division on the status of flight and hotel

Qualifications & Work Experience

• Candidate must possess at least a Diploma in any course or other related qualification from reputable university;
• Minimum experience in any field. Have passion and interest in administration job
• 1. Communications: writing and verbal
• 2. Human Relationship/People skills
• 3. Clerical and administrative skills
• 1. Consumer centric
• 2. Communications Attention to details, commitment to task assigned with positive attitude
• 3. Teamwork
• 4. Able to adapt with changes in job description when required.
• Candidate must be willing to work in Cyberjaya.
• Permanent position with six month probation period

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?
• How many years\' experience do you have as a Data Verification Officer?
• How many years\' experience do you have as a Complaints Handling Officer?

What can I earn as a Communications Executive