Assistant Engineer, Customer Service

Swisslog Healthcare; Johor Bahru; On-site; MYR 30,000 - 50,000; Full time

Job summary

A healthcare technology firm seeks passionate individuals in Johor Bahru to support its mission of improving healthcare with advanced automation solutions. Key responsibilities include delivering high-quality customer service, maintaining and servicing medical equipment, and ensuring compliance with safety regulations. Candidates must have a diploma in a relevant discipline and proficient PC skills, particularly in Microsoft software. This role offers a dynamic environment focusing on innovation in healthcare.

Benefits

13th salary

Great working environment

Insurances

Qualifications

• Diploma in a relevant discipline is required.
• Experience in servicing and maintaining equipment is necessary.
• Strong written and verbal communication skills in English and Bahasa Malaysia required.

Responsibilities

• Deliver efficient, high-quality customer service.
• Perform maintenance and inspections on equipment.
• Respond to system breakdowns in a timely manner.

Skills

Proficient in PC operations

Strong communication skills

Mechanical & Electrical equipment servicing

Education

Diploma in a relevant discipline

Tools

Microsoft Word

Microsoft Excel

AutoCAD

Job description

Make an Impact with Healthcare Technology Jobs that Matter

Are you ready to build a career in healthcare technology that truly makes a difference? At Swisslog Healthcare, we’re looking for passionate individuals to join us in shaping the future of care. Whether you’re exploring healthcare engineering jobs, pharmacy automation roles, healthcare IT careers, or healthcare logistics opportunities, you’ll be part of a team that’s driving innovation in medication management and hospital workflows around the world. If you’re motivated by purpose and eager to grow with a mission‑driven company, we’d love to hear from you.

Responsibilities

• Deliver efficient, high-quality, and prompt customer service.
• Perform regular inspections and preventive maintenance on assigned equipment/systems.
• Respond to system breakdowns within contractual response times; elevate delays to the Team Leader/Line Manager.
• Plan and execute preventive maintenance schedules to avoid conflicts.
• Troubleshoot, repair, and maintain customer equipment continuously.
• Support project teams in equipment installation, testing, commissioning, and user/technical training.
• Ensure a clean, safe work environment and comply with customer site rules.
• Maintain accurate service records, job sheets, and maintenance checklists.
• Submit monthly service and maintenance reports promptly.
• Report any equipment/system abnormalities to the Customer Support Manager.
• Foster positive relationships with customers.

Application Requirements

What you need to succeed

• Diploma in a relevant discipline.
• Proficient in PC operations and common software applications (e.g., Microsoft Word, Excel).
• Strong written and verbal communication skills in English and Bahasa Malaysia.
• Practical experience in servicing and maintaining Mechanical & Electrical equipment.

Preferred Qualifications

• Prior experience working in a hospital environment.
• Basic familiarity with AutoCAD.

13th salary

Great working environment

Insurances

Our Vision: Lead Change for Better Care

Swisslog Healthcare empowers hospitals and healthcare facilities with advanced pharmacy and transport automation solutions that streamline medication management and support clinical workflows. With over 1,200 dedicated employees serving more than 3,500 health facilities worldwide, we’re committed to improving patient safety and giving healthcare professionals more time for what matters most: caring for patients. Join us in shaping the future of healthcare.