Assistant Duty Manager

Holiday Villa Johor Bahru City Centre; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel in Johor Bahru is seeking a Front Desk Manager to oversee front desk operations. The successful candidate will define objectives, train staff, and manage schedules while ensuring exceptional customer service. Applicants must possess SPM/STPM/Diploma and ideally have a diploma in hotel management with at least 1-2 years of experience. Strong customer service, communication, and organizational skills are mandatory. Join a dynamic team at our prestigious hotel.

Benefits

Public Holiday

Annual Leave

Medical Leave

Qualifications

• Must possess at least SPM/STPM/Diploma for any discipline.
• Minimum 1 to 2 years of working experience in the hotel industry.
• Work experience with Opera System is a bonus.

Responsibilities

• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing shift schedules.
• Tending to guests' complaints and providing exceptional customer service.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Education

SPM/STPM/Diploma

Diploma in hotel management

Tools

Opera System

Booking.com

TripAdvisor

Job description

Responsibilities

• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, emels and etc.
• Conducting performance reviews with staffs.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed.

Requirements

• Must possess at least SPM/STPM/Diploma for any discipline
• Diploma in hotel management is a plus
• Minimum 1 to 2 year working experience
• Work experience in the hotel industry and well known of Opera System is a bonus
• Required skill(s): Understanding of travel planning websites operate, like Booking.com and TripAdvisor, strong customer service attitude, excellent communication and organizational skills
• Public Holiday, Annual Leave, Medical Leave