Assistant Cum Cashier , Guest Service & Ticketing (GST)

Sunway Lagoon; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading theme park operator is seeking an Assistant cum Cashier for their Guest Service & Ticketing department. The role involves greeting guests, managing ticket sales, handling cash and electronic payments, and supporting customer inquiries. Ideal candidates should have a minimum SPM qualification, customer service experience, and strong communication skills. Employees are offered a competitive salary, performance bonuses, and opportunities for career growth. Join a vibrant team environment and contribute to creating memorable guest experiences.

Benefits

Competitive salary

Performance-based bonuses

Career growth opportunities

Medical and insurance coverage

Staff discounts

Qualifications

• Experience in customer service, preferably in theme park, hotel, or retail.
• Ability to provide exceptional customer service.
• Basic computer skills.

Responsibilities

• Greeting and assisting guests at the customer service counter.
• Manage ticketing sales and financial transactions.
• Respond to customer inquiries and resolve issues promptly.

Skills

Customer service

Cash handling

Communication skills

Organizational skills

Multitasking

Education

Minimum SPM qualification or equivalent

Tools

Point-of-sale systems

Job description

Join Malaysia’s Leading Theme Park as an Assistant cum Cashier in our Guest Service & Ticketing department. We’re looking for a friendly, customer-focused individual to assist guests, manage ticketing sales, and handle financial transactions. If you thrive in a fast-paced environment and love creating memorable guest experiences, we want to hear from you!

Key Responsibilities

• Greeting and assisting guests at the customer service counter.
• Manage ticketing sales and handle cash, credit card, and electronic payments.
• Respond to customer inquiries and resolve issues promptly professionally.
• Maintain accurate transaction records and prepare daily reports.
• Support the guest service team in daily operations and event days.

Requirements

• Minimum SPM qualification or equivalent.
• Experience in customer service, preferably in theme park, hotel, or retail.
• Strong communication and interpersonal skills with the ability to provide exceptional customer service.
• Proficient in handling cash and electronic payments.
• Excellent organizational and multitasking skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Basic computer skills and familiarity with point-of-sale systems is an added advantage.
• Able to work on weekends, public holidays, school holidays and shifts.

What we offer

• Competitive salary and performance-based bonuses.
• Career growth and training opportunities.
• Medical and insurance coverage.
• Staff discounts on Sunway Lagoon attractions and other Sunway Group businesses.
• A vibrant and inclusive work culture with team-building activities.

About us

Sunway Lagoon Sdn Bhd is a leading theme park operator under the Sunway Group. We pride ourselves on delivering world-class service and unforgettable experiences to guests of all ages.

Ready to dive into a fun and rewarding career? Apply now!