Assistant Case Manager (Administrative Support – Non-Clinical, Remote)

Fastlane Group; Remote; MYR 100,000 - 150,000; Full time

Job summary

A remote staffing agency is looking for an Assistant Case Manager based in Malaysia. This position involves providing administrative support to Case Managers in aged care and disability services. Key responsibilities include updating documentation, scheduling appointments, and liaising with clients. Required qualifications include a diploma in Business Administration and 2–7 years of relevant experience. Strong organizational skills and communication abilities in English are essential. Training will be provided, and the role is fully remote.

Qualifications

• 2–7 years of experience in an administrative, coordination, or support role.
• Clear written and verbal communication skills in English.
• Familiarity with healthcare, aged care, or disability services is an advantage.

Responsibilities

• Provide day-to-day administrative support to Case Managers.
• Update and maintain client records and documentation in internal systems.
• Assist with the preparation of service agreements, care plans, and reports.
• Coordinate and schedule appointments or follow-ups.
• Liaise with clients and third-party providers to confirm services.
• Perform general administrative tasks to support service delivery.

Skills

Attention to detail

Organisational skills

Time-management skills

Communication skills

Education

Diploma in Business Administration or related field

Job description

Employment Type: Full-time | Monday to Friday

Job Title: Assistant Case Manager

Location: Fully Remote (Malaysia-based)

About the Role

We are seeking an Assistant Case Manager (Remote | Malaysia-based) on behalf of our client, an Australian government-certified aged care and disability service provider delivering person-centred, culturally inclusive support under the NDIS and Support at Home programs. Their services aim to help clients live safely and independently.

The Assistant to Case Managers (Assistant Case Manager, ACM) provides structured administrative and coordination support to Case Managers within aged care and disability services. The role focuses on documentation, system updates, scheduling, and general office support to ensure services are delivered accurately, efficiently, and in line with Australian compliance requirements.

Key Responsibilities

• Providing day-to-day administrative support to Case Managers.
• Updating and maintaining client records and documentation in internal systems.
• Assisting with the preparation of service agreements, care plans, and simple reports.
• Coordinating and scheduling appointments or follow‑ups as directed by Case Managers.
• Liaising via email with clients and third‑party providers to collect information and confirm services.
• Performing general administrative tasks to support smooth service delivery and compliance.

Requirements

• Diploma or equivalent qualification in Business Administration or a related field.
• 2–7 years of experience in an administrative, coordination, or support role.
• Strong attention to detail with good organisational and time‑management skills.
• Clear written and verbal communication skills in English.
• Comfortable working remotely with documents, internal systems, and basic reporting.
• Experience supporting healthcare, aged care, or disability services is an advantage but not required.

Salary

• Salary range offered: RM3,500 to RM6,000 per month.

Additional Note

• Fully remote, offshore role.
• Non‑clinical and administrative in nature.
• Training will be provided on internal systems, Australian processes, and service workflows.