Assistant Boutique Manager

Swatch Group; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury watch company is seeking a candidate for inventory management and customer service roles. The candidate will perform stock and cash counts, coordinate customer activities, and execute loyalty programs. Successful candidates should have previous experience in luxury retail and strong communication and interpersonal skills. Passion for watches and fine craftsmanship is essential.

Qualifications

• Previous experience in luxury retail or high-end customer service is preferred.
• Collaborative approach and a 'can do' attitude.
• Intellectual curiosity and passion for learning.

Responsibilities

• Perform stock and cash count according to the operating procedure.
• Coordinate with Boutique Manager and ensure CRM duties.
• Execute customer loyalty program/activities.

Skills

Strong communication skills

Interpersonal skills

Ability to foster teamwork

Client relationship building

Job description

Inventory Management and Control

Performs stock and cash count according to the operating procedure.

Ensure daily banking in of cash and inform Management immediately of discrepancies and perform reconciliation according to instruction.

Responsible for defective/damaged stock handling.

Inventory Management applies to cash, warranty cards and GWPs.

Customer Service

Perform CRM and coordinate with Boutique Manager and/or Brand Manager for activities. Ensure all customer data are entered correctly.

Responsible to execute customer loyalty program/activities.

Handle customer complaints and report to Management on unusual repairs.

Oversee walk‑in customer repair services and ensure that staff follow up closely on each repair services.

Guide staff in giving exemplary quality customer service.

Ensure that boutique is maintained in accordance with the guidelines.

Ensure that watches are merchandise in accordance with the guidelines.

Ensure that POSM are properly stored and all storage cabinets are well organised, clean and tidy.

Update and reorder GWP with office.

Responsible for boutique general maintenance such as lights, carpet, air‑con & etc.

Documentation & Reports

Ensure all sales and stock reports, customers service documents are accurately complied and filed.

Submits reports of staff attendance, overtime claim in time.

Ensure that all staff are informed of important messages, emails to ensure a smooth retail operation.

What we are looking for

• Previous experience in luxury retail, hospitality, or high‑end customer service is preferred.
• Collaborative approach with the ability to foster teamwork and a "can do" attitude.
• Strong communication and interpersonal skills with a passion for delivering exceptional client service.
• Ability to build and maintain strong client relationships.
• Intellectual curiosity and a passion for learning.
• Passion for prestige watches, fine craftsmanship, and brand heritage.

Location

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