Assistant Boutique Manager

Swatch Group; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading luxury watch brand in Kuala Lumpur seeks a skilled retail professional to provide excellent customer service and achieve sales targets. Candidates should have 3-5 years in luxury retail, a passion for watches, and strong communication skills. Responsibilities include engaging clients, managing inventory, and producing reports. Proficiency in Excel, Word, and SAP is required. This position offers the opportunity to work with a prestigious brand known for its craftsmanship and innovation.

Qualifications

• 3-5 years of experience in luxury retail.
• Proven track record in achieving and exceeding sales targets.
• Exceptional communication and presentation skills in English.

Responsibilities

• Provide personalized shopping experience for clients.
• Meet sales targets and support tracking sales performance.
• Perform stock and cash counts according to procedures.

Skills

Sales target achievement

Customer engagement

Team collaboration

Luxury consumer understanding

Communication skills

Tools

Excel

Word

SAP

Job description

Rado is a globally recognized Swiss watchmaker known for its innovative design and pioneering use of materials. Since our beginnings in Lengnau, Switzerland in 1917, we’ve been driven by the belief: “If we can imagine it, we can make it.”

Celebrated as the Master of Materials, Rado revolutionized watchmaking with high‑tech ceramic, ultralight ceramic, colourful ceramic, and Ceramos™, setting new standards in durability and design. Our collections have earned numerous international design awards, cementing our reputation as one of the most forward‑thinking brands in the industry.

At Rado, we combine heritage with innovation, continuously exploring new materials, colours, and shapes to craft timepieces that are timeless, elegant, and enduring.

Join us and be part of a brand that doesn’t just keep time but redefines it!

Responsibilities

• Provide personalized shopping experience, ensuring each client feels valued and engaged.
• Meeting sales targets by identifying customer needs, recommending suitable products to create meaningful purchases.
• Supporting the Boutique Manager in tracking sales performance and motivating the team to achieve sales goals.

Inventory Management and Control

• Performs stock and cash count according to the operating procedure.
• Ensure daily banking in of cash and inform Management immediately of discrepancies and perform reconciliation according to instruction.
• Responsible for defective/damaged stock handling.
• Inventory Management applies to cash, warranty cards and GWPs.
• Perform CRM and coordinate with Boutique Manager and/or Brand Manager for activities. Ensure all customer data are entered correctly.
• Responsible to execute customer loyalty program/activities.
• Handle customer complaints and report to Management on unusual repairs.
• Oversee walk‑in customer repair services and ensure that staff follow up closely on each repair services.
• Guide staff in giving exemplary quality customer service.

Documentation & Reports

• Ensure all sales and stock reports, customer service documents are accurately complied and filed.
• Submits reports of staff attendance, overtime claim in time.
• Ensure that all staff are informed of important messages, emails to ensure a smooth retail operation.

Profile

• 3‑5 years of experience in luxury retail.
• Proven track record in achieving and exceeding sales targets in a competitive environment.
• Strong understanding of the luxury consumer mindset and behaviour.
• Collaborative approach with the ability to foster teamwork and a “can‑do” attitude.
• Intellectual curiosity and a passion for learning and staying updated on industry trends.
• Exceptional communication and presentation skills in English (additional language is a plus).
• Passion for luxury watches, craftsmanship, and brand heritage.
• Comfortable using Excel, Word, and SAP for operational and reporting tasks.