Area Network Manager Pahang Region

J&T EXPRESS (MALAYSIA) SDN. BHD.; Pahang; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading logistics company in Malaysia, seeks an Area Network Manager to oversee operations. Responsibilities include managing courier services, optimizing delivery routes, and ensuring high customer satisfaction. Candidates should have a relevant degree and at least one year of experience in logistics, with strong leadership and communication skills. This position also offers various perks including medical allowances and team-building activities.

Benefits

Medical allowance

Miscellaneous allowance

Sports (Gym)

Birthday event

Teambuilding

Paternity leave

Qualifications

• At least 1 year of experience in logistics, transportation or a related industry.
• Previous managerial or supervisory experience is highly desirable.
• Strong leadership and team management skills.

Responsibilities

• Coordinate and manage day-to-day operations of courier services.
• Recruit, train, and manage a team of drivers and couriers.
• Plan and optimize delivery routes for efficiency.
• Monitor key performance indicators and address performance issues.
• Maintain a high level of customer satisfaction.

Skills

Leadership

Communication

Time Management

Education

Diploma or Bachelor's degree in business, logistics or related field

Job description

The role of Area Network Manager involves overseeing and managing operations within a specific geographic area or region. Area Managers play a crucial role in ensuring the efficient and effective delivery of parcels and packages, as well as maintaining high levels of customer satisfaction.

Responsibilities

• Coordinate and manage the day-to-day operations of the courier services drop point/collection point/outlet within the designated area.
• Recruit, train, and manage a team of drivers, couriers, and support staff; provide leadership, guidance, and support to maintain a motivated and efficient workforce.
• Plan and optimize delivery routes to maximize efficiency and reduce delivery times; make real-time adjustments as needed.
• Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs; take corrective actions to address any performance issues.
• Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints; implement strategies to enhance the customer experience and maintain strong relationships.
• Ensure compliance with safety regulations and company policies; supervise and coach staff on the code of conduct and all rules & regulations set by the company (e.g., overnight parcel arrangement, fake POD).
• Prepare regular reports on operational performance and other relevant data for senior management; provide insights and recommendations for continuous improvement.
• Perform any ad-hoc tasks assigned by management.

Requirements

• A Diploma or Bachelor's degree in business, logistics, supply chain management, or a related field is preferred; relevant work experience may substitute for formal education.
• At least 1 year of experience in logistics, transportation, or a related industry; previous managerial or supervisory experience is highly desirable.
• Strong leadership and team management skills to motivate and guide a diverse team.
• Excellent communication and interpersonal skills to interact with internal teams, customers, and management.
• Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.
• 6 days work per week: Monday to Saturday (full day).

Perks and benefits: Medical allowance; Miscellaneous allowance; Sports (Gym); Birthday event; Teambuilding; Paternity leave.