Area Manager

Foto-Zzoom; Gombak; On-site; MYR 150,000 - 200,000; Full time

Job summary

A dynamic retail company in Gombak, Malaysia is seeking a motivated leader to manage operations and team performance. The successful candidate will drive sales, ensure compliance with operational standards, and cultivate a customer-centric environment. This role requires at least 2 years of retail experience, strong communication skills in English and Bahasa Malaysia, and the ability to manage multiple outlets. Join us to contribute to a culture of growth and success in an engaging work environment.

Qualifications

• At least 2 years of experience working in the retail business.
• Experience in managing multiple outlets is required.
• Integrity is a crucial quality for this position.

Responsibilities

• Lead and manage team members to provide the best service.
• Ensure compliance with operational standards.
• Improve branch performance through sales evaluation.
• Handle and respond to customer complaints when necessary.

Skills

Good communication skills in English & Bahasa Malaysia

Leadership

Customer-friendly attitude

Attention to detail

Education

Certificate / Diploma or above

Job description

If you're someone who thrives in the face of challenges, fueled by achieving results, and driven by the pursuit of profitability, then you're the talent we're seeking to join our dynamic team committed to long-term success.

Here, growth isn't merely a buzzword IT's ingrained in our DNA. We're dedicated to nurturing talent, offering opportunities, and fostering personal and professional development at every turn.

Responsibilities

Having strong leadership skills to lead, improve performance, motivate, and manage team members in providing the best DobiQueen service to customers.

Ensuring compliance with all operational standards including service quality, customer service, sales, and internal operations control.

Improving branch performance through increased sales, evaluation and control of expenses, and considering cost savings.

Responsible for workforce planning and recruitment, identifying necessary training for team members, capable of training and guiding team members in terms of weekly sales goals, general store management, systematic operations, and customer service objectives.

Supervising and evaluating Outlet Supervisors in terms of branch cleanliness, sales generation, and ensuring a positive customer experience.

Reviewing and ensuring that daily/weekly/monthly reports are complete, accurate, and submitted on time.

Implementing and ensuring the effectiveness of branch administration management, stock control, and safety.

Ensuring the effectiveness of operations across all outlet environmental functions along with compliance with store policies and procedures.

Planning and managing marketing at the branch and implementing marketing campaigns, as well as communicating with marketing officers and HQ to ensure Point of Sales Materials are delivered to the outlet and displayed on time.

Implementing token level reviews at the branch, overall CDM reports, and being responsible for preparing sales collection and daily cleaning schedules for the entire operational group at the outlet.

Handling and responding to customer complaints when necessary.

Requirements

Good communication skills in English & Bahasa Malaysia

Candidate must possess at least a Certificate / Diploma or above

Candidates should have at least 2 years of experience working in the retail business

Integrity

Customer-friendly

Leadership

Attention to detail in producing task reports

Candidates should have experience in managing multiple outlets