Area Executive

DKSH; Johor Bahru; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading retail company is seeking an Area Executive in Johor Bahru. The role involves driving sales activities, managing operations, and overseeing outlet personnel to achieve performance goals. The ideal candidate will have at least 2 years of experience in the F&B retail chain industry and possess strong interpersonal and analytical skills. Fluency in English and a valid driver's license are required. This position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Minimum 2 years related working experience as Area Executive in F&B retail chain industry.
• Able to travel with own transport (car).
• Demonstrate fluency in English, both written and spoken.

Responsibilities

• Drive sales generating activities to achieve sales target.
• Ensure sales collection are in order and bank into company's account.
• Supervise performance of staff according to company SOP.
• Control operating costs and perform cash audit checks.
• Ensure compliance to stock management procedures.
• Recruit and manage outlet personnel according to labor laws.
• Ensure product and service quality standards are met.
• Execute marketing activities and report their effectiveness.
• Monitor operations KPI and staff performance.
• Attend meetings and training sessions as required.

Skills

Interpersonal skills

Analytical capabilities

Communication skills

Presentation skills

Self-motivation

Result orientation

Education

Diploma or Degree in business related studies

Job description

Responsibilities

• Drive sales generating activities to achieve sales target of the assigned outlets.
• Ensure sales collection are in order and bank into company's account.
• Operations Control — To supervise the performance of the PIC to carry out their duties in accordance with company SOP.
• To control all other operating costs i.e outlets expenses and outlet labour cost.
• To perform monthly cash audit check for outlets.
• Ensure outlet achieve good OEA results.
• Inventory Management — Ensure compliance by outlets to all set procedures for stock management.
• Proper stock accountability i.e. Stock count, ordering and usage.
• Ensure stock count & wastage within control as per KPI.
• Human Resources Management — Recruitment of outlet personnel.
• To monitor/control on outlet attrition rate.
• Plan appropriate placement of staff.
• Provide necessary direction on manpower planning during peak season or when necessary.
• Ensure compliance to labor law when handling HR issues.
• Product & Service Quality — Ensure all the product are prepared according to SOP.
• Ensure outlet compliance to set hygiene standards to prepare safe foods.
• Plan and organize necessary training or activities to achieve service standards.
• Take corrective action to prevent recurrence of customer complaints.
• Marketing Activities — Ensure proper execution of advertising and promotion activities.
• Report the progress and effectiveness to the management.
• Improve and monitor customer service.
• KPI Monitoring — Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review.
• Ensure KPI results are tracked and recorded.
• Others — To carry out any reasonable request made by management.
• To attend meeting or training session as required by management.
• Monitoring pest control and maintenance of the outlets.
• Set up new outlet and promotion counter.
• Leadership responsibilities — Manage and oversee team’s delivery of team/function goals to drive execution against goals set.
• Drive and manage learning and development of team in the area of Retail/Outlet Operations and DKSH behavior to achieve team/function goals.
• Drive self-learning and improvement in the area of Retail/Outlet Operations and DKSH behavior as part of continuous.

Job Requirements

• Minimum Diploma/Degree holder in business related studies or equivalent.
• Minimum 2 years related working experience as Area Executive in the F&B retail chain industry.
• Excellent interpersonal skills and strong analytical capabilities.
• Good written and verbal communication & presentation skills.
• Self-motivated and result oriented.
• Able to travel with own transport (car).
• Able to be based in Johor Bahru or is from Johor Bahru.
• Demonstrate fluency in English, both written and spoken.
• Demonstrate knowledge and understanding of the industry/market/customers.