Application Support Engineer (OT)

SCHOTT; Cyberjaya; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading technology firm in Cyberjaya is looking for an experienced IT professional to manage incidents and changes using ITIL processes, provide 2nd-level support, and monitor application performance. The ideal candidate will possess a Bachelor's degree in a tech-related field, along with at least 3 years of operational service experience. Key skills include Linux expertise, scripting abilities, and familiarity with monitoring tools. This role offers a hybrid work environment and various employee benefits, emphasizing diversity and talent development.

Benefits

Flexible working hours

Hybrid work model

Further training and education

Medical, Dental and Vision coverage

Extended vacation entitlement

Corporate pension plans

Qualifications

• 3 years of experience in operating production services and operational services.
• Experience with MES systems (e.g., HydraX, Cronetwork).
• Initial experience with service providers and customer advisory.

Responsibilities

• Manage incidents and changes via ITIL processes.
• Provide 2nd-level support for key users and application users.
• Monitor applications and infrastructure using tools.
• Perform regular maintenance for OT applications.
• Conduct and coordinate testing in test environments.

Skills

Operating production services

Application management

Monitoring and logging tools

Linux expertise

Scripting and automation

Networking fundamentals

Containerization

SQL database knowledge

Strong communication skills

Understanding business processes

Proficiency in English

Education

Bachelor Degree in Computer Science, Business Informatics, or comparable field

Tools

ServiceNow

Grafana

Kibana

Docker

Kubernetes

VMware

Azure

Job description

About us

Service & Support

• Manage incidents and changes via ITIL processes (ServiceNow).
• Provide 2nd-level support for key users and application users.
• Deploy bug fixes, configuration changes, and minor enhancements.
• Support rollout activities at new factories.
• Gather requirements and user feedback for consulting team.

Monitoring & Analysis

• Monitor applications and infrastructure using tools.
• Analyze performance data, identify bottlenecks, and recommend improvements.
• Create dashboards and KPI reports.

Maintenance & Administration

• Perform regular maintenance for OT applications.
• Maintain master data based on service requests.
• Manage Kubernetes deployments and scaling.
• Ensure compliance with IT/OT security standards.

Testing & Validation

• Conduct and coordinate testing in test environments and on-site.
• Document systems per Quality Management and GMP regulations.
• Support manual and automated testing tasks.

Documentation & Training

• Develop and maintain system and process documentation.
• Deliver standard user training for supported applications.

Your Profile

• Bachelor Degree in Computer Science, Business Informatics, or a comparable field.
• 3 years of experience in operating production services and operational services, initial experience in dealing with service providers and advising customers
• Experience with MES systems (e.g., HydraX, Cronetwork).
• Proficiency with monitoring and logging tools (Grafana, Kibana).
• Linux expertise (Debian preferred).
• Scripting and automation (Bash, Python, Perl).
• Networking fundamentals and integration knowledge.
• Containerization (Docker, Kubernetes) and CI/CD pipelines.
• Virtualization and cloud technologies (VMware, KVM, Azure).
• SQL database knowledge.
• Initial experience with service providers and customer advisory.
• Strong communication skills and knowledge of application management processes.
• Understanding of business processes in smart factory contexts.
• Familiarity with service management methods (PMI & ITIL).
• Proficiency in English.

Your Benefits

SCHOTT’s openness to promote your further development is just as great as our additional benefits. Ranging from active health management via flexible working hours and hybrid work all the way to corporate pension plans: everything geared to suit your goals and needs. Discover a special corporate culture where everyone has the opportunity to develop their entire potential.

At SCHOTT, you can expect a unique corporate culture where we emphasize equity, diversity, and inclusion. We know: motivated and committed employees are the precondition for the success of our company.

Further training and education; Exclusive employee benefits/discounts; Extended vacation entitlement; Holistic corporate health management; Medical, Dental and Vision coverage; Multiple career opportunities; Talent development; Team Events; Trust-based working time; paid vacation days, holidays and sick time

Please feel free to contact us

You can expect interesting tasks and challenging projects, as well as motivated and friendly teams in fields that influence our future. Do you want to be successful with us? Then, please send us your application: SCHOTT ASIA IT SERVICES, Human Resources, Wei Ni Tang,

*At SCHOTT, it’s your personality that counts – not your gender, your identity, or origin.