Application Support Engineer (L2)

Talent Sphere Sdn Bhd; Kuala Lumpur; Hybrid; MYR 40,000 - 58,000; Full time

Job summary

A technology services company in Kuala Lumpur is seeking an Application Support Engineer (L2) to support high-availability digital platforms. You will provide Level 2 support, investigate and resolve issues, and analyze application behavior. Candidates should have 1+ years of experience in support roles and basic programming knowledge in C#, Java, or PHP. Strong problem-solving skills and effective communication are essential for this hybrid work position.

Qualifications

• 1+ years of experience in Application Support or IT Support.
• Basic knowledge of programming languages including C#, Java, or PHP.
• Ability to read and understand existing code.

Responsibilities

• Provide Level 2 support for live applications.
• Investigate and resolve issues escalated from first-level support.
• Analyze application behavior to identify root causes of issues.
• Perform basic review of existing code for troubleshooting purposes.

Skills

Problem-solving skills

Good communication skills

Attention to detail

Tools

C#

Java

PHP

Job description

We are looking for an Application Support Engineer (L2) to support high-availability, real-time digital platforms. This role is open to both early-career and experienced candidates who enjoy troubleshooting, ensuring smooth user experiences, and maintaining platform stability.

You will work closely with engineering teams to investigate and resolve issues affecting live systems, transactions, and integrated third-party services.

What You’ll Do

• Provide Level 2 support for live applications with real-time user activity
• Investigate and resolve issues escalated from first-level support
• Analyze application behavior to identify root causes of issues
• Perform basic review of existing code for troubleshooting purposes
• Support platform functionalities including user accounts, transactions, wallet operations, and rewards/bonus flows
• Work with application logs, error messages, and API responses to diagnose problems
• Escalate complex technical issues to senior team members or developers
• Document incidents, solutions, and troubleshooting steps
• Participate in shift-based and on-call support as required

What We’re Looking For

• 1+ years of experience in Application Support, IT Support, or related roles
• Basic knowledge of programming languages such as:
  • C#
  • Java
  • PHP
• Ability to read and understand existing code
• Basic understanding of how web applications and integrated services function
• Strong problem-solving skills and attention to detail
• Good communication skills and a team-focused mindset
• Willingness to work in a hybrid work setup