Application Support Engineer

abrdn plc; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global investment firm is seeking an Application Support Engineer to enhance and support investment application systems. This role involves critical support for trading applications, collaboration with cross-functional teams, and strong proficiency in SQL. The ideal candidate should have experience in application support, an understanding of data warehousing, and excellent problem-solving skills. This is a full-time position located in Kuala Lumpur, Malaysia, with a focus on service excellence.

Qualifications

• Experience in an application support role.
• Proficiency in SQL for performance tuning.
• Familiarity with data warehousing and ELT/ETL processes.
• Experience with scheduling tools and Windows applications.

Responsibilities

• Provide support for global Asset Management applications.
• Conduct root cause analysis and debugging.
• Support scheduled releases and post-deployment monitoring.
• Produce technical documentation.
• Collaborate with service partners.

Skills

SQL for data querying and performance tuning

Strong analytical skills

Excellent communication abilities

Problem-solving skills

Ability to work independently

Familiarity with Financial Services

Tools

Markit EDM

Charles River batch

Microsoft Azure

Autosys

DevOps tools

Job description

We are seeking a proactive Application Support Engineer to join our Asset Management Technology team. This role is focused on supporting and enhancing our investment application systems which are critical components of our investment business. This includes support for real time trading as well as our multi slot investment batch applications. Batch and application support operates across APAC, EMEA and AMRS. You'll work across a range of technologies, to a global delivery schedule, ensuring performance and availability of our applications and data flows.

Career Level - 2

Key Responsibilities

• Provide time critical support and maintenance for multi-slot batch and applications which serve our global Asset Management business, ensuring rapid resolution and minimal impact to services and data integrity.
• Perform application recovery, incident management and conduct root cause analysis, debugging failures and applying fixes across the global time zones.
• Support scheduled release and deployment activities, including validation, rollback planning, and post-deployment monitoring.
• Evaluate infrastructure, system and third-party changes to identify potential impact to supported application services.
• Collaborate with infrastructure specialists to implement fixes and enhancements and participate in scheduled Disaster Recovery proving events during maintenance windows.
• Work seamlessly with service partners to ensure robust service levels are maintained.
• Produce and maintain technical documentation to support our production services.
• Develop, test and maintain application code, contributing to sprint activities as part of our application lifecycle management.

About the Candidate

The ideal candidate will possess the following:

• Experience of working in an application support and maintenance role.
• Strong proficiency in SQL for data querying, processing and performance tuning.
• Familiarity with Financial Services, preferably trading and the ability to ensure compliance throughout.
• Understanding of data warehousing, ELT/ETL processes, and data modelling.
• Experience using scheduling tools and in supporting applications running on Windows.
• A proactive mindset with a focus on service and customer impact.
• Performs consistently in time-sensitive and complex scenarios.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and within cross-functional teams using agile development.

Desirable Skills

• Experience supporting Markit EDM and Charles River batch.
• Familiarity with Data/ETL tools such Microsoft Azure and Microsoft Fabric.
• Understanding of MQ (IBM MQ, ACE) for message-based integrations or equivalent.
• Autosys scheduling, Ab Initio for ETL and batch processing
• Exposure to DevOps practices and tools (CI/CD, automation).
• Knowledge of Cloud-native development: Azure, Snowflake, ADF (Azure Data Factory) and DBT (Data Build Tool) for modular SQL development.
• Understanding of Active Directory, Networks and Powershell scripting or equivalent.

We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.