Application Engineer (Johor)

Ecolab; Johor; On-site; MYR 45,000 - 55,000; Full time

Job summary

A global leader in water and hygiene solutions is hiring an Application Engineer in Johor. The role involves providing technical service support to enhance customer operations and developing strong stakeholder relationships. Candidates must have a Bachelor's degree in engineering, fluent communication skills in multiple languages, and a proactive attitude, with 1 to 2 years of experience in the water treatment or specialty chemical industry. Transportation capabilities are necessary. This offers a great opportunity to contribute to system efficiency and sustainability.

Qualifications

• 1 to 2 years of experience in the water treatment or specialty chemical industry.
• Valid driver’s license and acceptable motor vehicle record.
• Ability to sell value-added products to customers.

Responsibilities

• Provide routine service support to Sales Representatives.
• Assist Sales Representatives with plant surveys and start-ups.
• Provide technical support to customers and resolve pain points.
• Engage in system analysis and provide recommendations.
• Follow safety guidelines and incident reporting requirements.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Mandarin proficiency

Proactive and independent

Strong mechanical aptitude

Education

Bachelor’s degree in engineering (chemical, industrial, or environmental)

Tools

Boilers

Cooling towers

Wastewater treatment systems

Job description

Job Title: Application Engineer (Johor)

Location: Johor

Industry: Water Treatment / Hygiene / Chemical Solutions

Employment Type: Permanent

About Ecolab

Ecolab is the global leader in water, hygiene, and infection prevention solutions and services. With a presence in over 170 countries, $13 billion in annual sales, and 45,000 associates worldwide, we are trusted by nearly three million customer locations. Our mission is to protect people and vital resources while helping our customers improve efficiency, sustainability, and safety.

Key Responsibilities

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans.
• Assist Sales Representatives with plant surveys of prospective customers.
• Assist Sales Representatives with start‑ups of new applications in both existing customers and new accounts.
• Develop strong relationships with key stakeholders in the strategic district accounts where you provide service support.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
• Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
• Support services include: sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities.
• Follow Ecolab safety guidelines and incident reporting requirements.

Requirements

• Bachelor’s degree in engineering (chemical, industrial, or environmental)
• 1 to 2 years experience in water treatment or specialty chemical industry
• Fluent in English, Bahasa Malaysia; Mandarin proficiency is a must to effectively communicate with Mandarin‑speaking clients
• Proactive, independent and positive attitude with a business mindset
• Valid driver’s license and acceptable motor vehicle record
• Working knowledge of boilers, cooling towers, and wastewater treatment systems is an advantage
• Ability to sell value‑added products to customers
• Strong mechanical aptitude