Application Engineer

Bright Prospect; Johor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment agency in Johor is seeking a proactive service support specialist to assist sales representatives. The role involves providing technical support, developing strong relationships with stakeholders, and engaging in problem-solving to optimize customer operations. Candidates should have a diploma or bachelor’s degree in Chemistry or Engineering, be fluent in English and Bahasa Malaysia, and have a valid driver's license. This position offers a chance to make significant contributions in customer service and support.

Qualifications

• Must have a valid Driver’s License and acceptable Motor Vehicle Record.
• Experience working with Microsoft Office Suite.

Responsibilities

• Provide routine service support to Sales Representatives.
• Assist with plant surveys of prospective customers.
• Develop strong relationships with key stakeholders.
• Provide technical support to customers.
• Engage in problem solving and system analysis.
• Support services include sample testing and chemical inventory management.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Mandarin (advantage)

Proactive, independent, positive attitude

Experience with Microsoft Office Suite

Education

Diploma/Bachelor’s degree in Chemistry/Engineering

Job description

Job Description

Location: Terbau, Johor

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans.
• Assist Sales Representatives with plant surveys of prospective customers.
• Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts.
• Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
• Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
• Support services include: Sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities.
• Comply with all safety procedures and promptly document any workplace incidents.

Job Requirements

• Diploma/Bachelor’s degree or equivalent in Chemistry/ Engineering.
• Fluent in English and Bahasa Malaysia, Mandarin is an advantage.
• Proactive, independent and positive attitude with business mindset.
• Must have a valid Driver’s License and acceptable Motor Vehicle Record.
• Experience working with Microsoft Office Suite.

Contact

Recruitment Consultant: Sally

Email: *****@brightprospect.com.my

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd

Lot No.28-03, 28th Floor, Public Bank Tower,
No.19, Jalan Wong Ah Fook, 80000 Johor Bahru, Johor.
Tel : [phone]