APAC Region Data Center Operations Lead

ABB Malaysia Sdn. Bhd.; Petaling Jaya; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global technology leader is seeking a professional with 6-8 years of experience in site management and field service for a role in Petaling Jaya, Malaysia. The candidate will be responsible for adapting and implementing support strategies, preparing commercial proposals, and ensuring customer satisfaction in the electrification sector. This position offers a hybrid work model with several benefits such as medical and educational support.

Benefits

Dental

Education support

Medical

Performance Employee Incentive Program Scheme

Qualifications

• 6–8 years of experience in site management, field service engineering, and sales estimation for offers.
• Extensive knowledge of technical aspects related to Data Center projects.
• Advanced skills in relevant tools, methodologies, and industry practices.

Responsibilities

• Prepare competitive commercial proposals for assigned opportunities.
• Oversee estimations, bids, and proposals to align with company standards.
• Manage and resolve escalation from global key customers.

Skills

Site management

Field service engineering

Sales estimation

Technical aspects of Data Center projects

Proficient communication in English

Cross-functional team management

Job description

Role and Responsibilities

In this role, you will have the opportunity to adapt and implement support strategy for the designated area in line with the global support strategy. Each day, you will ensure seamless technical and commercial support for internal and external customers. You will also showcase your knowledge by creating, implementing, and reviewing support strategy for the designated area based on the overall service business strategy. This role is contributing to the Electrification in the service division.

Work model for the role is: #LI - Hybrid

Accountability and Responsibilities

• Prepare competitive commercial proposals, considering the best available solutions and product mix for each assigned opportunity.
• Oversee estimations, bids, and proposals, ensuring alignment with company standards and targets.
• Ensure all bids and proposals are well‑documented, timely, and include full and accurate cost details.
• Support APAC local country team on commercial proposals to global key customers.
• Manage & resolve escalation from global key customers.
• Support APAC local operations team on best practices across APAC countries.
• Collaborate between multiple divisions to ensure customer satisfaction (ELDS: Electrification–DistributionSolutions, ELSP: Electrification–SmartPower, ELSE: Electrification–Service).

Qualifications

• 6–8 years of experience in site management, field service engineering, and sales estimation for offers.
• Extensive knowledge of technical aspects related to Data Center projects.
• Advanced skills in relevant tools, methodologies, and industry practices.
• Proficient communication skills in English.
• Ability to manage cross‑functional teams and stakeholders effectively.

More About Us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

Perks and Benefits

• Dental
• Education support
• Medical
• Performance Employee Incentive Program Scheme