APAC OpEx & Transformation HR Team Lead

PPG; Shah Alam; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global industrial company seeks an experienced HR Service Delivery professional in Shah Alam, Malaysia. You will drive HR process improvements, support global transitions, and provide insights through reporting. Ideal candidates will have a background in HR shared services with strong analytical skills. Join us to help protect and beautify the world through innovative HR solutions.

Qualifications

• Minimum 6 years of relevant experience in HR Service Delivery or Operations.
• Strong data analysis skills with advanced Excel proficiency.
• Experience with HR systems such as ServiceNow, SuccessFactors, or Oracle HCM.

Responsibilities

• Analyze end-to-end HR service delivery processes to identify improvement opportunities.
• Support deployment of methodologies to enhance service quality and efficiency.
• Collaborate with global HR teams to drive digital transformation initiatives.

Skills

Process improvement

Knowledge management

Data analysis

Project management

Presentation skills

Education

Bachelor's degree in Business Administration or related field

Tools

Excel

Power BI

Tableau

Job description

Overview

You will play a pivotal role in shaping the future of HR Service Delivery by driving optimizing knowledge management practices, process improvements, supporting global transitions, and delivering meaningful insights through MIS reporting. This role is designed for a professional with a background in HR shared services or global operations, who can work cross-functionally to design scalable and efficient service delivery models. The role also includes building and maintaining executive-ready materials to support leadership decision-making.

Responsibilities

• Analyze end-to-end HR service delivery processes to identify improvement opportunities, eliminate inefficiencies, and drive standardization
• Support the deployment of Lean, Six Sigma, or similar methodologies to enhance service quality, speed, and cost-efficiency
• Collaborate with global HR teams to drive automation, self-service, and digital transformation initiatives
• Monitor the effectiveness of process improvements through defined KPIs and ensure sustainability of outcomes
• Support HR process transitions, including documentation, knowledge transfer, training plans, and stabilization efforts
• Contribute to change management and communication strategies to ensure successful adoption of new processes

Qualifications

• Bachelor's degree, Business Administration, Industrial Engineering, or a related field
• Minimum 6 years of relevant experience in HR Service Delivery, Operational Excellence or Global Business Services
• Experience with process improvement and knowledge management within an HR or Shared Services environment
• Strong data analysis skills with advanced Excel proficiency; knowledge of Power BI, Tableau, or similar tools is a plus
• Proficiency in presentation tools (e.g., Microsoft PowerPoint) with strong storytelling ability
• Familiarity with HR systems such as ServiceNow, SuccessFactors, Workday, or Oracle HCM. Certification in Lean Six Sigma, Agile, or other process improvement methodologies is a plus

About us

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.