APAC Location Support Manager

Copeland; Bayan Lepas; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading facilities management company is seeking a Regional Location Support Manager in Penang, Malaysia. This role involves leading a team, developing strategic workplace plans, and managing day-to-day operations while ensuring compliance with safety and sustainability regulations. The ideal candidate should have a degree in a related field and over 10 years of experience in workplace services, including leadership in multi-site operations. Excellent project management and communication skills are essential, along with a customer-centric mindset.

Qualifications

• 10+ years of experience in workplace services, facilities, or operations management.
• At least 3 years in a leadership role.
• Experience managing multi-site operations.

Responsibilities

• Lead and manage the regional Location Support team.
• Develop and implement strategic plans for workplace support services.
• Oversee day-to-day operations including facilities support and vendor management.
• Ensure compliance with EHS, Sustainability, and Security requirements.
• Manage budgets and drive cost-effective solutions.
• Act as the primary liaison between teams and internal stakeholders.
• Participate in global and regional projects related to workplace transformation.

Skills

Project management

Organizational skills

Communication skills

Strategic thinking

Decision-making

Problem-solving

Customer-centric mindset

Leadership development

Education

Bachelor’s degree in engineering, Facilities Management, Operations, or a related field

Tools

CAFM

Travel systems

Procurement platforms

Job description

• Lead and manage the regional Location Support team, including hiring, coaching, and performance management.
• Develop and implement strategic plans for workplace support services aligned with global and regional business goals.
• Oversee day-to-day operations including facilities support, travel coordination, logistics, vendor management, and administrative services.
• Ensure compliance with EHS, Sustainability and Security requirement across all supported locations.
• Manage budgets, monitor service levels, and drive cost-effective solutions without compromising quality.
• Act as the primary liaison between the Location Support team and internal stakeholders, ensuring service alignment with business needs.
• Lead or participate in global and regional projects related to real estate, workplace transformation, sustainability, and employee experience.

Promote a culture of collaboration, innovation, and continuous improvement within the team.

Required Qualifications:

• Bachelor’s degree in engineering, Facilities Management, Operations, or a related field preferred.
• 10+ years of experience in workplace services, facilities, or operations management, with at least 3 years in a leadership role.
• Proven experience managing multi-site operations in a regional or global context.
• Strong project management, organizational, and communication skills.
• Ability to lead cross-functional teams and influence stakeholders at all levels.
• Proficiency in workplace technology platforms and tools (e.g., CAFM, travel systems, procurement platforms).
• Strategic Thinking & Execution
• Leadership & Team Development
• Customer-Centric Mindset
• Operational Excellence
• Decision-Making & Problem Solving