Alor Setar: Customer & Agent Service Centre Lead

Great Eastern; Alor Setar; On-site; MYR 70,000 - 90,000; Full time

Job summary

A top insurance company in Alor Setar, Malaysia, is looking for an experienced Assistant Manager for its Customer & Agent Service Centre. In this managerial role, you will be responsible for leading the branch in meeting operational goals and delivering exceptional customer service. The ideal candidate should have a recognized degree, 3-5 years' experience in the insurance industry with supervisory experience, and strong leadership and communication skills. If you are proactive and dedicated to customer satisfaction, we want to hear from you.

Qualifications

• Minimum 3-5 years’ experience in the insurance industry.
• Minimum 2 years’ experience in supervisory level.
• Excellent leadership and communication skills.

Responsibilities

• Ensure compliance for service turnaround time and quality objectives.
• Supervise and train customer service staff.
• Delegate work to customer service officers.

Skills

Leadership

People management

Communication

Problem-solving

Strategic thinking

Business management

Project management

Microsoft Office proficiency

Education

Recognised degree in Management, Insurance, Business Studies, or related fields

Job description

A top insurance company in Alor Setar, Malaysia, is looking for an experienced Assistant Manager for its Customer & Agent Service Centre. In this managerial role, you will be responsible for leading the branch in meeting operational goals and delivering exceptional customer service. The ideal candidate should have a recognized degree, 3-5 years' experience in the insurance industry with supervisory experience, and strong leadership and communication skills. If you are proactive and dedicated to customer satisfaction, we want to hear from you.