Airport Duty Operations Information Assistant

Malaysia Airports Berhad; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

An airport management firm seeks an Information Assistant to provide quality customer service and support airport operations. Candidates should have a pleasant personality, be fluent in Malay and English, and possess good communication and interpersonal skills. Responsibilities include making clear flight announcements and assisting customers with inquiries, ensuring a smooth operational environment. Applicants must have at least SPM qualifications and experience in a similar role is preferred. Those interested can apply online until 13 January 2026.

Qualifications

• 1+ year experience in a relevant industry is preferred.
• Must be comfortable handling difficult customer interactions.
• Excellent communication in Malay and English is required.

Responsibilities

• Provide efficient and quality service to all customers.
• Make announcements regarding flight information in Malay and English.
• Handle customers' requests and complaints professionally.
• Manage lost property efficiently.
• Ensure cleanliness of VVIP/VIP rooms and facilities.

Skills

Independent work

Communication skills

Interpersonal skills

Customer service orientation

Fluent in English and Bahasa Malaysia

Computer literacy

Education

SPM or equivalent with Credit in Bahasa, Pass in English and Mathematics

Job description

An airport management firm seeks an Information Assistant to provide quality customer service and support airport operations. Candidates should have a pleasant personality, be fluent in Malay and English, and possess good communication and interpersonal skills. Responsibilities include making clear flight announcements and assisting customers with inquiries, ensuring a smooth operational environment. Applicants must have at least SPM qualifications and experience in a similar role is preferred. Those interested can apply online until 13 January 2026.