Airline Customer Service Specialist (Mandarin) — Rotating Evening/Night Shifts

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur is seeking individuals fluent in Traditional Mandarin for a customer service role in the airline industry. Candidates will handle inquiries, complaints, and feedback while ensuring customer satisfaction. The position requires working in a fast-paced environment and managing multiple tasks effectively. A commitment to customer service and the ability to work rotating shifts, including public holidays, are essential for success in this dynamic role.

Qualifications

• Fluency in Traditional Mandarin required to communicate with clients.
• Proactive and independent in meeting targets and goals.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Handle daily inbound calls and emails regarding customer inquiries.
• Ensure customer inquiries are routed to the appropriate support teams.
• Take responsibility for ensuring customer satisfaction.
• Provide solutions to resolve inquiries related to airline services.

Skills

Fluency in Traditional Mandarin

Interest in customer service

Ability to work in a fast-paced environment

Job description

A customer service company in Kuala Lumpur is seeking individuals fluent in Traditional Mandarin for a customer service role in the airline industry. Candidates will handle inquiries, complaints, and feedback while ensuring customer satisfaction. The position requires working in a fast-paced environment and managing multiple tasks effectively. A commitment to customer service and the ability to work rotating shifts, including public holidays, are essential for success in this dynamic role.