Airbnb Guest Experience Specialist

Gamuda Group; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading property development company in Malaysia seeks a guest support professional to deliver exceptional Airbnb support from booking to checkout. Responsibilities include managing bookings, addressing guest inquiries, and coordinating with teams to ensure satisfactory stays. Candidates should possess an SPM or Diploma in hospitality or customer service, with 1-2 years of relevant experience. Fluency in English and Malay is mandatory, with additional languages being a plus.

Qualifications

• SPM or Diploma in hospitality, customer service, or a related field.
• 1-2 years of experience in guest relations or customer support in hospitality.

Responsibilities

• Manage guest bookings and inquiries.
• Provide pre-arrival communication for guests.
• Handle guest inquiries during their stay.
• Assist in implementing house rules.
• Maintain records of guest communications.
• Coordinate with housekeeping for unit turnover.
• Provide feedback on guest satisfaction.
• Work shifts, including weekends and holidays.
• Undertake additional tasks as assigned.

Skills

Communication skills

Interpersonal skills

Multitasking

Pressure management

Booking platform proficiency

Fluency in English

Fluency in Malay

Additional languages (e.g., Mandarin, Cantonese)

Education

SPM / Diploma in hospitality or customer service

Tools

Booking platforms

Basic office software

Job description

A leading property development company in Malaysia seeks a guest support professional to deliver exceptional Airbnb support from booking to checkout. Responsibilities include managing bookings, addressing guest inquiries, and coordinating with teams to ensure satisfactory stays. Candidates should possess an SPM or Diploma in hospitality or customer service, with 1-2 years of relevant experience. Fluency in English and Malay is mandatory, with additional languages being a plus.