AIR & SEA FREIGHT BUSINESS DEVELOPMENT & OPERATIONS EXECUTIVE

Daq Logistics; Puchong; On-site; MYR 36,000 - 60,000; Full time

Job summary

A prominent logistics company located in Puchong, Malaysia, is seeking a Business Development & Operations Executive. The role involves managing air and sea freight operations, developing new customer relationships, and ensuring compliance with regulatory requirements. Candidates should possess 2–5 years of freight forwarding experience and strong negotiation and customer service skills. Proficiency in English and Bahasa Malaysia is required, with Mandarin as a plus.

Qualifications

• 2–5 years experience in freight forwarding (air and/or sea).
• Strong knowledge of Incoterms, customs procedures, shipping routes.
• Good negotiation and customer service skills.

Responsibilities

• Handle full set of import & export documentation.
• Arrange bookings with airlines, shipping lines, co-loaders.
• Monitor and coordinate door-to-door, LCL/FCL shipments.

Skills

Negotiation skills

Customer service

Multitasking

Job description

AIR & SEA FREIGHT BUSINESS DEVELOPMENT & OPERATIONS EXECUTIVE

• Handle full set of import & export documentation (AWB, B/L, invoices, permits).
• Arrange bookings with airlines, shipping lines, co-loaders, NVOCC.
• Monitor and coordinate door-to-door, LCL/FCL, and cross-border shipments.
• Track shipment status and provide timely updates to customers.
• Resolve operational issues including delays, demurrage, and documentation errors.
• Liaise with warehouse & trucking teams to ensure smooth delivery flow.

Business Development & Customer Management

• Develop and secure new customers for airfreight, ocean freight, and multimodal solutions.
• Prepare freight quotations and negotiate rates to improve margins.
• Build relationships with carriers, forwarders, and overseas network partners.
• Support DAQ’s cross-border and overseas warehouse initiatives.

Compliance & Administration

• Ensure compliance with all customs, MITI, MAQIS, and regulatory requirements.
• Maintain shipment records, cost sheets, and accurate billing.
• Prepare monthly performance reports and shipment summaries.

Requirements

• 2–5 years experience in freight forwarding (air and/or sea).
• Strong knowledge of Incoterms, customs procedures, shipping routes.
• Good negotiation and customer service skills.
• Able to multitask, work independently, and meet tight deadlines.
• Proficiency in English & BM; Mandarin is an advantage.