AI Platform Customer Success Strategist

iMBrace Limited; Ipoh; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading AI solutions provider in Ipoh, Malaysia seeks a Customer Success Specialist to become an expert on their platform and facilitate client engagement. This role involves onboarding, training, and ensuring successful platform adoption across various industries. Candidates should have a relevant degree, 1-3 years of customer success experience, and skills in clear communication, particularly in English and Cantonese. Join this mission-driven company to contribute to AI adoption and client success.

Benefits

Work with an enterprise-ready platform

Be at the forefront of AI orchestration

Contribute to client success directly

Qualifications

• 1–3 years of experience in Customer Success or a similar role.
• Ability to grasp complex technical platforms and communicate effectively.
• Experience with partners or System Integrators is a plus.

Responsibilities

• Become an expert on the iMBrace platform and enable clients.
• Lead onboarding and ongoing maintenance for enterprise customers.
• Collaborate with various teams to ensure seamless customer experience.

Skills

Customer Success Management

Technical Account Management

Solution Consulting

Clear Communication

Education

Bachelor's degree in Business, IT, or related field

Tools

AI/automation/RPA tools

CRM systems

Job description

A leading AI solutions provider in Ipoh, Malaysia seeks a Customer Success Specialist to become an expert on their platform and facilitate client engagement. This role involves onboarding, training, and ensuring successful platform adoption across various industries. Candidates should have a relevant degree, 1-3 years of customer success experience, and skills in clear communication, particularly in English and Cantonese. Join this mission-driven company to contribute to AI adoption and client success.