AI-Driven Quality Control Team Lead

Tambadana; Kuala Lumpur; On-site; MYR 72,000 - 96,000; Full time

Job summary

A leading firm in AI-driven quality control seeks a QC Team Lead in Kuala Lumpur, Malaysia. In this role, you will manage the Quality Control team, ensuring high evaluation accuracy and improving quality processes. You will collaborate closely with various departments and support AI tool implementations. The ideal candidate has at least 2 years of management experience and is proficient in Excel, with excellent teamwork skills. Develop your career in a dynamic and innovative environment.

Qualifications

• Minimum 2 years of team management experience at Team Lead/Senior QC/Supervisor level.
• Strong proficiency in Excel, including formulas and pivot tables.
• Excellent teamwork and collaboration skills.

Responsibilities

• Lead and supervise the QC team in Malaysia, ensuring SLA compliance.
• Support AI platform used for call analysis and automated scoring.
• Analyze agent errors and prepare Weekly & Monthly QC reports.

Skills

Team management experience

Strong proficiency in Excel

Excellent teamwork

Reporting and process automation

Job description

A leading firm in AI-driven quality control seeks a QC Team Lead in Kuala Lumpur, Malaysia. In this role, you will manage the Quality Control team, ensuring high evaluation accuracy and improving quality processes. You will collaborate closely with various departments and support AI tool implementations. The ideal candidate has at least 2 years of management experience and is proficient in Excel, with excellent teamwork skills. Develop your career in a dynamic and innovative environment.