Agent

UEM Edgenta Berhad; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare service provider in Malaysia is seeking a Virtual Agent to assist patients over the phone with their health management. This role includes answering medical queries, providing information on appointments, prescriptions, and treatments, and documenting interactions accurately. Benefits include medical insurance, flexible working hours, and monetary incentives. Applicants should have excellent communication skills and the ability to handle documentation precisely.

Benefits

Medical insurance for employee and child

Flexible working hours

Monetary benefits until retirement

Qualifications

• Excellent verbal communication skills to assist patients effectively.
• Ability to document interactions in a clear and accurate manner.

Responsibilities

• Answering inbound calls and guiding patients through medical queries.
• Providing accurate information regarding appointments, prescriptions, and treatments.
• Documenting all interactions in the system accurately and promptly.
• Escalating complex issues to supervisors or specialized teams.

Job description

Job Overview

This is a Virtual Agent role at Edgenta Mediserve Call Center. You’ll assist patients over the phone, providing the information they need to manage their health.

Key responsibilities include:

• Answering inbound calls and guiding patients through medical queries.
• Providing accurate and up-to-date information regarding appointments, prescriptions, and treatments.
• Documenting all interactions in the system accurately and promptly.
• Escalating complex issues to supervisors or specialized teams as required.

Benefits

• Medical insurance for you and your child upon joining UEM Edgenta.
• Flexible working hours to help you balance life and work.
• Monetary benefits while you work and until retirement.

Transportation

Located in Bangsar, this role is close to public transport for ease of commuting.

We’re committed to delivering quality services to our clients through efficient, technology‑based solutions, prioritizing safety across all operations.