Agent & Ocean Export Customer Service

Expeditors; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global logistics company is looking for a Logistics Coordinator in Petaling Jaya, Malaysia. The role entails ensuring timely freight processing, managing customer expectations, and building vendor relationships. Ideal candidates should have a diploma or equivalent, with 1-2 years of relevant experience, strong organizational and communication skills, and a passion for logistics. Excellent benefits, including medical insurance and training programs, are provided.

Benefits

Group Medical Insurance

Employee Stock Purchase Plan

Training and Development Program

Qualifications

• 1-2 years of related working experience in logistics or similar position.
• Good command of written and spoken English.
• Understanding of transportation documentation and terms is a plus.

Responsibilities

• Ensure smooth and timely freight process flow.
• Track and trace shipments as required.
• Interact with customers to arrange shipments and exceed expectations.

Skills

Logistics expertise

Customer service

Relationship management

Organizational skills

Communication skills

Education

Diploma or Bachelor's Degree

Tools

MS Office

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.We love to promote from within- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career Rang ç with us!

Job Description

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and traceshipments as required.
• Utilize Process Monitors andWorkflows on daily basis.
• Ensure timely movement and delivery of freight to customers.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging theirshipment, exceedingcustomer service expectations.
• Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others).
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.
• Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed.
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) ಅ and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• To take up additional tasks and responsibilities as and when required to meet the Department’s needs.

'aider qualification

• Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
• At least 1to 2years of related working experience in similar position.
• Understandingof transportation documentation and terms is a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• nosť interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encourage to apply.

Additional Information

Expeditors offers excellent benefits:

• GroupMedical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program