Agency Strategic Development (Klang), Specialist

AIA; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance company in Klang City is looking for a candidate to lead recruitment and enhance agency performance. Responsibilities include developing recruitment strategies, monitoring performance, and collaborating with multiple teams. The ideal candidate should have a bachelor's degree and 5+ years of experience in insurance or marketing. Strong interpersonal, analytical, and problem-solving skills are essential. This position offers an opportunity to make a positive impact in communities while fostering a high-performance culture.

Qualifications

• 5 years’ experience in general insurance or marketing, preferably in a fast-paced environment.
• Outgoing, resourceful, and able to engage effectively across all levels.
• Creative and innovative mindset.

Responsibilities

• Lead strategic initiatives with Agency Leaders.
• Develop effective recruitment strategies to achieve targets.
• Monitor Life Planners’ performance using technology platforms.
• Analyze recruitment quality and performance metrics.

Skills

Interpersonal skills

Analytical abilities

Problem-solving skills

Collaboration skills

Education

Bachelor’s degree from a recognized university

Professional insurance qualifications (AMII, ACII, AAII)

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

Lead the execution and coordination of strategic initiatives in partnership with Agency Leaders to drive performance, enhance recruitment outcomes, and exceed key business targets.

Strategic Recruitment Planning

Develop and implement effective recruitment strategies in collaboration with Agency Leaders to achieve regional recruitment targets.

Performance Monitoring & Support

Leverage company-provided technology platforms and the Elite Academy ecosystem to track and enhance Life Planners’ performance.

Recruitment Performance Analysis

Conduct in-depth analysis of recruitment quality and performance metrics to inform strategic decisions.

Distribution Optimization

Enhance productivity and efficiency across the agency force by aligning initiatives with segmentation strategies.

Field Engagement & Issue Resolution

Conduct regular field visits to gather insights, support strategic planning, and address branch-level challenges.

Cross-Functional Collaboration

Work closely with Operations, Agency Records, Recruitment, Compliance, Legal, and Actuarial teams to support and strengthen agency business operations.

Conflict Mediation

Serve as a liaison between the company and agency force, facilitating effective communication and resolving conflicts professionally.

Culture & Capability Building

Foster a high-performance culture and implement people systems that support sustainable business growth.

Additional Duties

Undertake other responsibilities as assigned by the supervisor to support sales development and operational requirements.

Job Requirements

• Bachelor’s degree from a recognized university.
• Professional insurance qualifications such as AMII, ACII, or AAII are advantageous.
• Minimum of 5 years’ experience in general insurance or marketing, preferably in a fast‑paced, growth‑oriented environment.
• Strong interpersonal skills; outgoing, resourceful, and able to engage effectively across all levels.
• Excellent analytical and problem‑solving abilities, with a creative and innovative mindset.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.