Aftersales Service Manager

Karrus Automotive Sdn. Bhd; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading automotive company in Malaysia is seeking a professional to manage the aftersales team effectively. The role involves achieving performance targets, coordinating daily workshop operations, and ensuring customer satisfaction. Ideal candidates should have a degree in Automotive Engineering and experience in managing service workshops. The position offers career growth and a competitive package, ensuring a rewarding environment for talented individuals.

Benefits

Career growth

Opportunity to network

Competitive package

Qualifications

• At least Diploma or Degree in Automotive Engineering, or a related field.
• Experienced in managing an automotive/EV/luxury car aftersales or service workshop.
• Strong leadership and team management abilities.

Responsibilities

• Lead the aftersales team to achieve set targets and KPIs.
• Organize and coordinate daily workshop activities.
• Monitor performance of service personnel to ensure quality workmanship.

Skills

Leadership

Interpersonal Skills

Communication

Organizational Skills

Proficient in Microsoft Office

Education

Diploma or Degree in Automotive Engineering

Tools

Dealership Management Systems

Job description

Requirements

• At least Diploma or Degree in Automotive Engineering, or a related field.
• Experienced in managing an automotive/EV/luxury car aftersales or service workshop, preferably within an authorized dealership environment.
• Strong leadership and team management abilities.
• Excellent interpersonal and communication skills for effective engagement with staff and customers.
• Good organizational and administrative capabilities.
• Proficient in Microsoft Office and dealership management systems.
• Willingness to travel interstate for business purposes when required.

Responsibilities

• Lead the aftersales team to achieve or exceed set targets and key performance indicators (KPIs).
• Organize and coordinate daily workshop activities, ensuring efficient work distribution among service staff.
• Monitor and evaluate the performance of all service personnel to ensure high-quality workmanship and service standards.
• Conduct daily briefings with the service team to streamline workflow and enhance efficiency.
• Handle customer issues and resolve complex or escalated complaints promptly and professionally.
• Maintain a high standard of customer satisfaction and uphold a positive company image.
• Ensure the service premises are maintained in a clean, organized, and safe condition in accordance with 5S standards.
• Ensure the team adheres to warranty, policy, and procedural guidelines set by principals and management.
• Oversee and support administrative functions related to workshop and branch operations.
• Undertake ad-hoc tasks or projects assigned by senior management.

Benefits

• Career growth
• Opportunity to network
• Competitive package