Afterhours Japanese Advisor (Kuala Lumpur)

Taskal Resources; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer support company in Kuala Lumpur seeks a dedicated Contact Centre Japanese Advisor to provide exceptional service to Japanese clients, including travel agencies and universities. This night-shift role involves assisting with inquiries via phone, email, and chat. Candidates should have Japanese proficiency (JLPT N1/N2), experience in customer service or the travel industry, and the ability to work collaboratively as part of a team. Attention to detail and problem-solving skills are essential.

Qualifications

• JLPT certification (N1/N2) or native-level Japanese proficiency is required.
• One to two years of experience in the travel industry or customer service preferred.
• Strong attention to detail in completing tasks accurately.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist with flight changes and medical arrangements.
• Resolve customer issues promptly and professionally.

Skills

Japanese verbal and written proficiency (JLPT N1/N2)

Customer service experience

Problem-solving mindset

Attention to detail

Team collaboration

Education

JLPT certification (N1/N2)

Experience in travel industry

Tools

Google Workspace

Microsoft Office

Job description

We are looking for a dedicated Contact Centre Japanese Advisor to join our team on night shifts, delivering exceptional customer support to our Japanese corporate clients, travel agencies, and universities. This role involves assisting overseas business travellers and students with a range of needs, including flight changes and the coordination of medical care, through phone, email, and chat channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in Japanese and English.
• Assist customers with flight changes, medical arrangements, and travel-related concerns.
• Provide accurate information according to customer concerns.
• Resolve customer issues promptly and professionally.
• Follow up on pending cases and ensure timely closure.
• Support team members and contribute to a positive team environment.

Education Qualification

• JLPT certification (N1/N2) or native-level Japanese proficiency is required (both verbal and written).
• One to two years of experience or relevant skills in the travel industry or customer service are preferred; fresh graduates from language school are encouraged to apply.
• Previous after-hours or night-shift experience is highly desirable, though not mandatory.
• Demonstrate problem‑solving mindset, with the ability to proactively identify and address customer needs.
• Proficiency in Google Workspace or Microsoft Office applications is highly desirable.
• Ability to work collaboratively as a team player in a dynamic team environment.
• Strong attention to detail, ensuring tasks are completed accurately and thoroughly.