After-Sales Support Specialist — Customer Care & Solutions

Lamarsa Coffee Machine Company; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading coffee machine provider is seeking a Technical After Sales Support Specialist to enhance customer satisfaction. This role involves providing installation, maintenance, and troubleshooting support. Ideal candidates should possess at least 2 years of technical service experience, strong analytical skills, and a customer-oriented approach. The position offers attractive incentives, medical coverage, and opportunities to work with top coffee brands in a dynamic environment.

Benefits

Attractive allowances

Performance incentives

Medical insurance

Annual leave

Qualifications

• At least 2 years of technical and organizational experience in service and parts business.
• Strong analytical and problem-solving skills.
• Detail-oriented with good follow-up skills.

Responsibilities

• Provide after-sales support including installation and maintenance.
• Find solutions for customers using the Knowledge Base.
• Maintain contact with clients for feedback and satisfaction.

Skills

Troubleshooting skills

Problem-solving skills

Communication skills

Interpersonal skills

Job description

A leading coffee machine provider is seeking a Technical After Sales Support Specialist to enhance customer satisfaction. This role involves providing installation, maintenance, and troubleshooting support. Ideal candidates should possess at least 2 years of technical service experience, strong analytical skills, and a customer-oriented approach. The position offers attractive incentives, medical coverage, and opportunities to work with top coffee brands in a dynamic environment.