After-Sales Service Coordinator — Growth, Benefits & Impact

MEIKO (Suisse) AG; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading cleaning solutions provider in Petaling Jaya is seeking a Service Coordinator to manage service calls, coordinate customer inquiries, and ensure smooth operations. The ideal candidate holds a Diploma in Mechanical or related fields and has experience in customer support. This full-time role offers career growth opportunities within SEA and competitive benefits including health insurance.

Benefits

15 days annual leave (1st year)

20 days annual leave (2nd year onward)

Health insurance

Career growth opportunities

Team building/events

Professional development

Qualifications

• 1-2 years of administrative technical service or customer support experience.
• Experience in ABAS is preferred.
• Able to understand technical matters.

Responsibilities

• Ensure every service call is recorded and monitored in the system.
• Coordinate customers' service inquiries via multiple channels.
• Update T&C dates and warranty start dates in ABAS.
• Ensure smooth delivery of service and spare parts.
• Track open service issues and ensure their closure.
• Monitor and implement MOQ for spare part stock.

Skills

Communication skills

Technical understanding

Microsoft Office proficiency

Education

Diploma or Technical Certificate in Mechanical, Electrical, or Mechatronics Engineering

Tools

ABAS

Microsoft Excel

Job description

A leading cleaning solutions provider in Petaling Jaya is seeking a Service Coordinator to manage service calls, coordinate customer inquiries, and ensure smooth operations. The ideal candidate holds a Diploma in Mechanical or related fields and has experience in customer support. This full-time role offers career growth opportunities within SEA and competitive benefits including health insurance.