After-Sales Service Advisor & Head

STUNNING BIKE SDN BHD; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing automotive company in Malaysia is seeking an experienced After-Sales Service Advisor / Head to lead their after-sales team. This role is crucial for ensuring a smooth workshop operation and providing exceptional customer service. Candidates should have 2–5 years of relevant experience and strong communication skills in both English and Bahasa Malaysia. The company offers a competitive salary alongside performance incentives, and a supportive work environment.

Benefits

Competitive salary + performance incentives

Supportive management

Professional working environment

Qualifications

• Minimum 2–5 years experience in after-sales, service advisor, or workshop operations.
• Experience in automotive or motorcycle industry is an advantage.
• Leadership and team management skills for Head position.

Responsibilities

• Act as the main point of contact between customers and the service team.
• Advise customers on servicing, repairs, warranty, and maintenance schedules.
• Handle customer feedback, complaints, and after-sales follow-ups.

Skills

Customer service mindset

Problem-solving skills

Communication skills (English & Bahasa Malaysia)

Leadership skills

Job description

Job Overview

We are looking for a responsible, customer-focused, and experienced After-Sales Service Advisor / Head to lead and manage our after-sales service operations. This role is critical in ensuring excellent customer experience, smooth workshop operations, and high service quality standards.

Key Responsibilities

• Act as the main point of contact between customers and the service team
• Advise customers on servicing, repairs, warranty, and maintenance schedules
• Prepare job orders, quotations, and service explanations clearly and professionally
• Monitor service progress and ensure jobs are completed on time
• Handle customer feedback, complaints, and after-sales follow-ups
• Coordinate with technicians, parts team, and management for smooth workflow
• Ensure service SOPs, quality control, and safety standards are followed
• Track service records, reports, and KPI performance
• (For Head role) Lead, train, and supervise service advisors and workshop staff

Requirements

• Minimum 2–5 years experience in after-sales, service advisor, or workshop operations
• Experience in automotive or motorcycle industry is a strong advantage
• Good communication skills (English & Bahasa Malaysia; Mandarin is a plus)
• Strong customer service mindset and problem-solving skills
• Able to work independently and handle pressure
• Leadership and team management skills (for Head position)
• Basic computer and service system knowledge

Why Join Us

• Stable and growing company
• Competitive salary + performance incentives
• Supportive management and professional working environment

Location

How to Apply

Interested candidates are welcome to apply via JobStreet or submit their resume email directly at [e-mail] .

Unlock job insights

Salary match Number of applicants Skills match