After Sales Project Manager (Solar product) (ID: 689252)

PERSOL; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading tech firm is seeking an After Sales Project Manager specializing in solar products in Kuala Lumpur. This role involves developing customer relationships, managing project delivery, and implementing service strategies. Candidates must possess a bachelor's degree in a relevant field and have 5 to 10 years of experience, particularly in project management and customer service. Knowledge in solar power generation and energy storage is essential, alongside strong problem-solving and strategic thinking capabilities.

Qualifications

• 5 to 10 years of working experience in related field.
• Experience in delivery and service business.
• Knowledge on Solar power generation and energy storage.

Responsibilities

• Establish stable customer relationships and understand customer's organization.
• Develop and implement customer service strategy.
• Manage delivery progress and risks.

Skills

Project management

Customer relationship management

Strategic thinking

Problem resolution

Education

Bachelor degree in Electronics/Electrical/Telecommunication/Computer/IT Engineering

Job description

After Sales Project Manager (Solar product) (ID: 689252)

Job Description

• Establish a stable customer relationship and know about customer’s business and organization.
• Setup customer network archive including contracts, maintenance status, product lifecycle information.
• Explore new service opportunities and guiding customer on the service budgets.
• Develop and implement the customer service strategy together with the Sales, Channel and Product team.
• Interpret the bidding documents, identify the service requirements, and provide quotations for basic services (professional service, maintenance service, training service).
• Serve as the bidding owner and organize key bidding actions such as DTRB, DRB and ATX to ensure smooth bidding process.
• Develop the monthly delivery and revenue plan at the beginning of each month.
• Manage delivery progress and risks to ensure project delivery progress and quality.
• Output weekly/monthly reports on delivery management for customers or partners.
• Support channel partners delivery and resolve partner delivery issues.
• Setup and implement proactive maintenance strategies and output reports.
• Handle network problems escalation in timely manner and regularly track and manage the problems.
• Handling and recovery of any unexpected network accidents.
• Execute the Voice of Customers (VOC) management actions, identify and improve the weak point to ensure and improve the customers' satisfaction.

Job Requirements

• Bachelor degree or above majoring in Electronics/Electrical/Telecommunication/Computer/IT Engineering or related course.
• Having 5 to 10 years of working experience in the related field.
• Rich project management/people management experience; rich experience in delivery and service business and maintenance business; experience in nurturing customer relationships; responsible for profit and loss.
• Responsibility and result orientation.
• Organization building and platform operation capabilities of large-scale teams, and core delivery service capabilities.
• Establish customer and partner capabilities to ensure customers satisfaction on delivery and service.
• Strategic thinking capabilities and have a deep understanding of customers' business and operations.
• Have knowledge on Solar power generation and energy storage industry and be familiar with industrial organizations with and certification standards.