Adoption Change Management Executive

Innovations & Service Delivery; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology service provider in Kuala Lumpur is seeking a dedicated individual to design and conduct Office 365 training sessions. Responsibilities include creating training materials and assisting new customers with onboarding. The ideal candidate must hold a Bachelor's Degree in IT or a related field and possess strong communication and problem-solving skills. This role will play a crucial part in facilitating customer success and improving their experience with Office 365.

Qualifications

• Bachelor's Degree in a relevant field is required.
• Minimum 1 year of experience in customer success or related fields.
• Strong communication skills for effective internal and customer relations.

Responsibilities

• Design and conduct Office 365 training sessions.
• Monitor and report on adoption progress, suggesting improvements.
• Create comprehensive training materials for users.

Skills

Communication skills

Problem-solving skills

Data analysis

Education

Bachelor's Degree in IT, Computer Science, or Software Engineering

Job description

Innovations & Service Delivery – Kuala Lumpur, Kuala Lumpur

Responsibilities

• Design and Conduct Office 365 training session covering various applications.
• Facilitate session, address queries and prepare POE (Proof of Execution) report.
• Assist new customers with onboarding and provide ongoing guidance.
• Develop adoption plans to ensure successful implementation across the organization.
• Create comprehensive training materials, including guides, videos, and communication tools.
• Monitor and report adoption progress, suggesting areas for improvement.
• Stay updated on Office 365 updates and incorporate them into training.
• Provide valuable feedback to the internal team and assist with technical troubleshooting.

Job Requirements

• Bachelor's Degree in IT, Computer Science, or Software Engineering required.
• Minimum 1 year of experience in customer success, account management, or related field.
• Strong communication and interpersonal skills for building customer and internal relationships.
• Excellent problem-solving skills to address customer challenges effectively.
• Proficiency in data analysis, identifying trends, and finding improvement opportunities.
• Ability to work independently, manage multiple tasks, and maintain a positive attitude under pressure